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Nowadays, it’s impossible to not be part of a team. According to Deloitte, 90% of companies are redesigning their organizations…

Nowadays, it’s impossible to not be part of a team. According to Deloitte, 90% of companies are redesigning their organizations to be more team-centered, and honestly, why wouldn’t you want to be part of a team? Teamwork combines different skills, approaches, and ways of thinking. With the organization and workspace features, Enalyzer is a great platform for teamwork to flourish – but more on those later.

Goodbye hierarchies and hello networks

We are familiar with conventional hierarchies – you belong to a team that is overlooked by a manager, and everyone is assigned different goals and tasks that are based on goals set by top management. With the changing nature of societies, this structure is slowly disappearing from businesses worldwide. Today, high-performing companies set up teams and assign them a task, once accomplished the team members move on to new projects and possibly new teams. In other words, companies are now a network of teams that encourage a company culture of information sharing and transparency.

   
This is all great and good; however, while a network of teams increases flexibility and innovation, it also increases the need for better coordination and communication. To reap the benefits of team-centric work, you need to make sure the tools your employees have available cater to highly flexible work structures, while at the same time keeping your company’s data safe. Enalyzer’s Organizations and Workspaces were developed with all of this in mind.

Easier and better collaboration

We wanted to create a space that was flexible and could accommodate a multitude of scenarios, while at the same time not infringing on ownership → at the end of the day you own your stuff. We came up with workspaces, a place where you can collaborate with your team on surveys and reports.

Are you part of several teams? No problem, with one account, you can be a member of several workspaces. As a workspace administrator, you can invite your entire team and start collaborating. Since teams change all the time, members can easily leave or be removed whenever it is no longer relevant for them to be part of the workspace.

 

To work together, workspace members simply have to include their surveys and reports and get cracking. Your graphic designer doesn’t have to wait until you’re done setting up the questions to personalize your survey’s look. Instead, you can get your work done at the same time. Workspace members can edit anything about your surveys and reports, however, all the items you own can only be deleted by you and you can exclude them from the workspace at any time. So far, so good, right?

Everything under one online roof

Workspaces are great but they don’t solve everything. Picture this, a team member leaves the company and she forgets to hand over all the important material, one of those things being certain employee surveys and reports your team is working on. What does that normally mean? Well, you need to ask IT to give you access to her email inbox, do a password reset, and transfer everything from her account to a new one. Jesus, just writing this example is exhausting.

Today, companies are set up by various types of employees, such as students, freelancers, part-time and full-time employees. Which calls for a flexible set up that can make transferal of data easy, while at the same time keeping everything secure. So, we thought what if the company is the owner of the surveys and reports and employees can simply administrate? Organizations were born.

With an organization, you can ensure that all data and content related to your company is in one place and not distributed throughout individual employee accounts. Everything created within the organization will always stay there and can never be transferred out, since leaving an organization means leaving all the work you’ve created behind. In short: organizations keep your company’s data in one place and protects it from employee turnover. Since we do everything with style, the organization’s design can be customized to fit your brand with a profile picture, watermark and colors.

Want to hear more good news? You can create workspaces within organizations and drastically increase your employees’ productivity. Together, they’ll be able to make better decisions and work faster on setting up surveys and reports, without having to spend time in long meetings and being afraid of creating duplicate work. With organizations and workspaces, you can have HR and Sales teams work under one online roof.

→ Create a FREE account and get started today

What is being enalyzed?

We have taken the temperature of our enalyzers to see what kind of templates are being used the most and…

We have taken the temperature of our enalyzers to see what kind of templates are being used the most and the results are in!

The top three most used expert templates are:

  1. Customer satisfaction
  2. Course evaluation
  3. Social capital

This shows just how diverse our enalyzers’ survey needs are. Whether it’s to figure out how customers perceive you, if your course met participants’ expectations, or the level of social capital within your organization, Enalyzer’s templates can assist you in figuring out what you, or your organization, is good at and, most importantly, point out what can be improved.

You can check out our different template options and get an idea of how they can help you get the intel you need. All templates are made by the Enalyzer team and are fully customizable so you can use them as inspiration and tailor them to fit your specific needs.

Meet the team: Enalyzer Support

We are lucky to have a diverse, international, and highly professional support team, that is always ready to go out…

We are lucky to have a diverse, international, and highly professional support team, that is always ready to go out of their way to help our customers and it shows. They react quickly to problems, making sure that 75% of tickets submitted to our Help Center are answered within an hour or less, and it keeps getting better.

Plus, the Enalyzer Support rating has never been short of impressive. Check it our for yourselves.

Enalyzer support satisfaction score

That’s why today, we’re happy to shed the spotlight on some of our key supporters, so you can learn a little bit about the people at the other end of the line, and what kind of work they do.

So, what is a typical day at Enalyzer Support?

“It’s normally busy, not only do we answer our customer’s calls and emails, but we also constantly work together with all the other departments to ensure that every customer contacting Enalyzer gets the correct information and gets in contact with the right Enalyzer, for example, our consultants.”
– Mille, Norway

What do you like about working in support?

“I like to teach our customers more about Enalyzer and tips on how to enalyze better, or as we say become an Enalyzer Pro. It is such a good feeling when you can maneuver and figure the tool out by yourself, and I always aim at giving our customers this opportunity, by teaching them. I want them to get a better understanding of the tool, not just get a quick, but satisfying answer to their query. I want to also enhance their overall understanding when they contact us so that next time they might understand the tool better and figure out things by themselves.”
-Marita, Norway

“Hearing a customer’s relief and happiness after talking to us, especially if they have spent a lot of time and effort trying to solve the problem themselves is my favorite part of my job. It never gets old.”
– Mille, Norway

What kind of queries do you usually get in support?

“We are focusing our support towards helping the customers get a full understanding of our tool. This means that we can answer general questions about Enalyzer and what the tool can do for the customers, but also guide them in specific questions or problems that they have encountered within Enalyzer. Apart from that, we can help the customers with questions regarding their accounts.”
-Fredrik, Sweden

“More concretely, I find that the functions customer most often ask about are related to downloading their raw data file in order to see the data of each individual respondent, as well as tips on report filters to get the best out of their insights”
– Ibi, Denmark

What is your favorite story about an interaction with a customer?

“I can’t think of a favorite story, but there has been plenty of occasions where you can save the customer a lot of time by giving them small tips and tricks. That is always associated with a lot of excitement.
For example, best practice tips in relation to conditions and jumps in the survey, avoiding unnecessary questions to ensure a higher response rate, and the variety of possibilities in reporting by using filters and data series.”
– Marita, Norway

“I had a customer who was launching a survey globally. We started a good chat and she talked about the workload she had because of this massive survey. However, everything ended up with a big laugh and a happy customer after I showed her how easy it was to translate the survey. She had initially thought that she had to create a survey per language that she was launching (which were many, many languages), but was quite happy when she realized that she only had to create one and translate it!”
– Fredrik, Sweden

What advice would you give to new supporters?

“I think that the best advice to give to a new supporter would be that it gets easy after a while. Since we talk directly to our customers it can sometimes get nerve-racking and it’s a lot of information, in the beginning, however after a while, you do a lot of it on autopilot.”
– Mille, Norway

And finally, as a new addition to the team, can you share some of your experiences?

“Being new in support is both challenging and rewarding. We talked to many different customers every day, each of them having individual and specific questions. This can sometimes get overwhelming as we supporters need to efficiently handle and adapt to each customer request in a really short period of time. However, the gratitude and appreciation that customers have after getting guidance from us, makes the whole process really gratifying.”
– Cristina, Spain

Aren’t they great? We think so, but we know we’re biased, that’s why we’ve compiled some testimonials from our customers. So if you won’t take our word for it, keep reading.

Mathilde Thomsen returned our call and we got the best help. High praise for Mathilde, who was quickly able to understand our challenges.
– Mia Nørby, Region Nordjylland

I think your support is great! I always get fast answers and my problems solved.
– Malgorzata Ligowska-Marzeta, Danish Health Authority

Fast and extremely friendly support, this is really good!
– Ketil Heyerdahl, Norsk Journalistlag

I have only called Enalyzer Support a couple of times and I have always received quick and prompt help and answers to my questions. Super nice – good customer service
– Malou Jessen, KMD

Our support team handles queries from all around the world and are equipped to assist you with any questions you may have about Enalyzer or overall survey and report queries.

You can get in touch with them at support@enalyzer.com

Meet the new Enalyzer brand

What is Enalyzer? A noun. So, what is Enalyzing? It’s a verb that describes the process of knowing better by connecting,…

What is Enalyzer? A noun. So, what is Enalyzing? It’s a verb that describes the process of knowing better by connecting, collecting, analyzing, reporting and conveying information through a simple and intuitive application that makes advanced reporting feel like play and look like business.

enalyzer-the-verb

The new Enalyzer brand is made up of various elements coming together to tell the story of Enalyzing.

Logo

The essence of Enalyzing is depicted by our new logo. The logo takes on the form of the Greek letter sigma, which in our profession is used as a symbol for calculations and statistics.
A dot, representing focus, is a clear reference to the idea of connecting processes. The dot is the connecting point which creates a visually interesting combination of lines emphasizing the visual reference to connections and connecting.

enalyzer-logo-story-1

It’s flexibility as an icon enables it to morph into numerous other symbols that, in different contexts, can symbolize almost everything but still be recognized as an Enalyzer graphic.

The font and colors

Just as our logo, we needed fonts and colors that depicted our new brand. Stemming from our Nordic roots, we were inspired by our weather and the Aurora Borealis. There is nothing like a Danish summer, however most of the time we are met with a grey and cloudy sky, and it might not sound appealing but we found the beauty in the cold neutral tones. We combined that with the captivating and enticing colors of the Aurora Borealis, and we got a stylish, yet neutral color palette.

enalyzer-color-display-1

Now that we had the colors, we needed the font to match. We chose Gotham, not only for its visual appeal but also for its personality, which goes hand in hand with our own. Gotham is described as having an inherited honest tone that’s assertive but never imposing, friendly but never folksy, confident but never aloof.

enalyzer-font-display-1

Our new brand represents who we are and lays the foundation for the road ahead. We’re glad to have you on board.

Introducing the new way to Enalyze

We were born in 2000, and since then we have grown and developed, therefore we decided to create an application…

We were born in 2000, and since then we have grown and developed, therefore we decided to create an application that matched who we are and who we want to be, but most importantly an application that understood our users.

Our developer team set out on a mission to create a tool that was intuitive, versatile, professional, and stylish in order to create a user-friendly experience. We can proudly say that they exceeded all expectations.

We could tell you the ooh’s and aah’s of Enalyzer until your eyes bleed, but instead we have decided to highlight the following key features:

Responsive and adaptive design
We understand that you and your respondents want to work and communicate all the time and anywhere. That’s why, without downloading an app, Enalyzer is 100% responsive, so you can access your surveys and reports anytime, anywhere and on any device! Now, you, your respondents and your report readers will have the same experience regardless of the device.

User-friendly experience
We wanted to go beyond a user-friendly tool and create a user-friendly experience. Therefore, the Enalyzer user experience is based on Danish design principles; simplicity, minimalism, and aesthetics merged with high functionality and quality to make your work feel like play. This unique experience is not only for you, but also for your respondents and report readers.

Branding
The neutral design of the Enalyzer interface is meant to enhance your surveys and reports and give you complete control over your brand’s identity. You can easily style your surveys and reports with your company’s colors, fonts, logos, and more. Plus, the modern and interactive design will give your users a professional experience that they will attach to your brand.

We’re happy to finally introduce Enalyzer and we hope you enjoy using it as much as we enjoyed building it.

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