Product releases

Make an impact with images and videos in your surveys and reports

When most people hear “survey”, they imagine a page or series of pages filled with rating scale questions asking them…

When most people hear “survey”, they imagine a page or series of pages filled with rating scale questions asking them if they strongly agree or disagree. And we can’t blame them. Despite the available technology, most surveys are imitations of the good-old paper questionnaire. Now, don’t get us wrong, for many purposes this format works but don’t underestimate the power of videos and images. Multimedia engages an audience and can contribute to a coherent brand that is more likely to be remembered.

Enalyzer offers many ways to add videos and images to your surveys.

Clickable images

To engage respondents with the subject of your survey, you can present questions in a more colorful and interactive way. With Enalyzer, you can add image choice questions which allow you to add images as response options serving as a great alternative to multiple choice questions.

Interactive rating scales

Instead of a basic scale from 1-7, with Enalyzer, you can have a rating scale that features icons such as stars, smileys, and hearts. If you’re asking respondents to rate movies or a restaurant, they might be more inclined and engaged if they can provide a 5-star rating than just clicking on “I really liked it”.

Videos for better feedback

Questions can benefit from a visual component, actually, adding multimedia to your online surveys can improve your response rate, represent your brand, engage your audience, and more! If you think images can convey complex messages, the power of videos will blow your mind. For example, you can add training videos and test your respondents based on those or you can showcase your branding videos and receive feedback from test groups. With Enalyzer, you can add videos and images as independent elements and match them with one question or a series of questions.


Did you know?

One of the many benefits of adding videos to your survey is that it allows participants to stop and rewind so they can give feedback as they go.

… and for better reports

Make your reports more attractive with images and videos. Adding your company’s logo or an introductory picture can take your report from simple to professional in seconds. You can also make them more interactive with videos, for example, if you added a video showing your website when surveying respondents, you can add the same video to your report, so report readers can understand the context of the feedback they’re about to read.

Bonus info: think first impressions

Before respondents read an introduction to your survey or any of your questions, they will see your invitation and survey design. These are just as important as everything else. With Enalyzer, you can create nice, clean and uncluttered survey invitations and reminders. You can also make your surveys look professional and stand out with background images, logos, colors, and fonts. With the design possibilities, you can create professional looking surveys with Enalyzer that make a lasting impression. These will engage your audience from the start, ensuring a higher probability of your respondents completing your survey. Enalyzer is 100% responsive, which means it adapts to any and all screen sizes, this includes your logo and any multimedia you’ve added to your survey.

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Stay alert with immediate notifications on incoming responses to your survey

With Enalyzer’s categories and notifications, you can tag responses and receive email notifications when incoming responses match your criteria. This…

With Enalyzer’s categories and notifications, you can tag responses and receive email notifications when incoming responses match your criteria. This way, you can stay on top of incoming responses and react to them immediately. Does this sound useful but abstract? Well, it doesn’t have to be. To help you make better decisions, we’ve compiled 3 useful examples that you can use as inspiration.

Customer satisfaction score (CSAT)

CSAT is a broad term that encompasses various types of methods and survey questions to assess the satisfaction level customers have of your product/service or interaction with your company. Depending on your goals and objectives, your customer satisfaction survey can range from a single question, a set of questions, or a long survey. Nevertheless, the following question, or a similar one, should always be included:

“How would you describe your overall satisfaction with this product?”

Once you’ve done that, depending on your chosen scale, you can categorize your respondents into supporters, neutrals, and critics. You can activate notifications for the supporter and critic categories and be alerted on the incoming responses that match this criteria. In other words, from then on, you’ll get email notifications whenever a customer is satisfied or dissatisfied with your service/product and contact them instantly.

 

 

Expense reimbursement

When employees spend their own hard earned cash on business-related expenses, they have to be reimbursed. Didn’t you know that? Awkward… Anyway, this can include business travels, lunches and/or transport. Many companies have an Excel template that employees have to use every time they need to be reimbursed, however, with Enalyzer you can make this easier for everyone involved. As the HR responsible, set up a reimbursement survey where you ask about the type of expense, employee details and an expense amount. Once you’ve done this, set up a category based on the expense type to keep a tidy overview. Enable email notifications and you’ll know when someone needs to be reimbursed. No more Excel. You’re welcome.

Répondez s’il vous plaît

You are planning an event, for example, your birthday and you’d like to know who is coming and if they’re bringing +1s, so you naturally set up a quick survey to handle the RSVPs. Divide your guests into three categories, those that are attending, those bringing +1s and those who are not attending. Once you’ve done that, you can enable email notifications on all or some of the categories and keep up with your growing guest list!

→ Create a FREE account and start using categories and notifications!

It’s all about first impressions: the importance of email copywriting

Looks don’t matter? Try again. First impressions are crucial at job interviews, first dates, meeting the in-laws and when inviting…

Looks don’t matter? Try again. First impressions are crucial at job interviews, first dates, meeting the in-laws and when inviting people to answer your survey.

Looks are not the only thing that matters, true, however, all the time you’ve spent crafting your survey invitation and reminder won’t matter if your invitation doesn’t grab people’s attention. Plus, you have crafted a visual identity for your brand that should shine through in everything you produce, including your survey invitations and reminders.

Wait… does that involve some sort of knowledge in HTML?

Nope, at least not with Enalyzer. We decided to make it as simple as possible for you, without compromising on your ability to make your brand shine. You can easily add your brand’s colors, fonts, and logos for a professional and enticing eye-catching design. This goes for survey invitations and reminders.

As with everything, your invitations and reminders are 100% responsive so your respondents can be wowed regardless of the device they are using. Last but not least, instead of creating new designs from scratch every time you send out a survey, you can reuse your messages.

Pro tip

Include your survey into a workspace and your teammates will have access to its invitation and reminder messages.

→ Create a FREE account and get started today

Schedule your entire survey

With surveys, timing is everything. Poorly scheduled surveys can lead to a low response rate and render your hard work irrelevant…

With surveys, timing is everything. Poorly scheduled surveys can lead to a low response rate and render your hard work irrelevant so it’s important that you create a timeline for when your survey opens/closes, as well as when to send survey invitations and reminders. Woah – sounds time-consuming, but what if we told you that all of this can be done automatically? With Enalyzer, you can schedule everything and the setup will only take 2 minutes.

Timing is everything

But let’s not get ahead of ourselves, before setting everything up, you need to create a timeline. It’s important that you consider the time when your target group checks their email AND have time to answer your survey. The longer your survey invitation sits in their inbox, the lower the chances are for an answer. Nowadays, thanks to smartphones, people are notified of their incoming emails all the time so you need to think of your respondents’ availability.

Remember to remind

We’ve praised reminders before because they are an effective way of boosting your response rate. Yes, even a well-scheduled survey needs reminders. Reminders are not meant to convince those who don’t want to participate in your survey, but rather to give those people who forgot the chance to participate. Therefore, timing also applies to your reminders.

It wouldn’t make sense to send your reminders the same day of the week as your survey invitations. Humans are creatures of habit so if many of your respondents were too busy to answer on a Wednesday, they will most likely be busy again the following Wednesday. Instead, consider sending your reminder another day of the week.

Pro tip

We recommend you send two reminders, one halfway through the survey process and one a couple of days before the survey ends.

Make your life easier

Now that you have a schedule for your surveys and reminders, you are finally ready to send out your survey. With Enalyzer, you can easily and quickly schedule…

In other words, once you’ve set all of this up, you just have to create your report, sit back and watch your results come in.

→ Create a FREE account and get started today

Looking back at 2017: new features and updates

We’ve been working non-stop this entire year on new features and updates to make data collection easier and smarter for…

We’ve been working non-stop this entire year on new features and updates to make data collection easier and smarter for you. To go out with a bang, we’ve brought you a roundup of features we released in 2017 that you may have missed.

End pages

Thanking your respondents for completing your survey is not something that should be overlooked, that’s why we introduced end pages and these bad boys serve several purposes. Not only can you create customized messages to thank your respondents for taking the time to complete your survey but you can also redirect them to any URL, this could be your website, blog or another survey. You know what else? You can add social media icons to end pages and allow respondents to share your survey with their networks.

Zapier integrations

We were (and still are) really excited about this one! We partnered up with Zapier so you can connect your Enalyzer account with 1000+ apps and automize all your work processes.

Whether you just made a sale on Shopify or you’ve added a new contact to your Google Sheets database, Zapier integrations make follow-up surveys easier and faster. While data is being transferred, you can spend your time analyzing your data as it comes in – all with Enalyzer’s real-time updated reports.

Here are some Zap templates to get you quickly started:

Importing background information

Background variables are excellent for digging into data and working with these shouldn’t be complicated. We added a step to the invitation flow, so now you can easily import a .csv file with all the background information you have on your respondents such as department, seniority, and customer ID. If you’ve already added these to your survey, simply map the .csv fields to the existing survey variables and voilá – all your respondent’s data where it needs to be.

File and image upload

Pretty straightforward, with these question types, your respondents can upload files and images to your survey. Create a job application form, where applicants can upload their CVs or create a feedback form that allows people to upload screenshots and better explain their queries. You’ll get the perfect overview of the uploaded files in your reports and raw data files, as well as the possibility to download them straight to whatever device you’re working on.

Workspaces

Teamwork is slowly becoming the lay of the land, which means that your online tools need to follow suit and accommodate complex teamwork scenarios. With workspaces, you can share surveys and reports with your teammates across accounts. Simply create a workspace, invite your team and start sharing your surveys and reports so everyone in the workspace can edit each other’s work.

Organizations

Many of our users told us they needed a way to protect their data from employee turnover and centralize in one place. We listened and create organizations. Create an organization, invite all your employees and any surveys and reports they make will stay in one place. As the administrator of the organization, you will have access to all the content and workspaces created. The best part is that when employees leave, all the content they’ve created will stay in your organization.

Miscellaneous releases

Some releases aren’t large enough to deserve their own section but they are nonetheless worth a mention.

  • Share your survey on social media. With 1 click, you can now share your survey with different networks on Facebook, Google+, LinkedIn, and Twitter. Check it out.
  • Enalyzer is now in German! We’re always looking to expand and make Enalyzer available to as many users as possible. 2017 was the year we added German to our family.
  • Two-factor authentication. It provides an extra layer of security for your Enalyzer account by protecting it with both your password and your phone. Learn more.
  • View individual answers. Click on a respondent in your respondent list and view their answers. Here’s how to do it.
  • Mail your invoices. You can now automatically have your invoices sent to whoever you want, for example, the accounting department. Go go go!

Wait, there’s more…

We’re constantly releasing new features to ensure you have all the tools necessary to make better decisions for your business, employees, and customers. Aligned with this, we’re also looking to improve and update current features and this year was no exception.

Time series and counter charts

Time series allow you to follow the development of a variable throughout time so you can identify trends and effects of decisions. For example, you can follow your customer satisfaction score over time and see what changes affect it, e.g. more support agents lead to quicker response time and thus more satisfied customers – this will be reflected in your time series charts. Sounds great, right? Well, this is all possible now because time series are applicable to all relevant question types so you can track anything you want! We’ve done the same with counter charts, so now you can count anything you want, for example, your detractors, passives, and promoters when measuring your NPS®.

Reminders

Some people, when they first see your survey invitation have all the intention to answer it but are unable to do so right away and then simply forget. Reminders give them a second chance to participate in your survey. This powerful feature is now also available for anonymous surveys!

Did you know?

Hard works pays off cause we made it into Capterra’s Top 20+ Most Affordable Survey Software. Here’s what Liann Mosier, Product Report Specialist at Capterra had to say:

We published a report that highlights the top 20 survey software based on affordability. Our affordability score is determined by an algorithm that includes features offered, cost of those features, and actual customer reviews which are compiled from across all Gartner Digital Markets (including GetApp, SoftwareAdvice, and Capterra). Enalyzer offered all 15 features that we identified crucial to survey software which helped them rank in the top 10.”

If you agree with Liann or have something to add, help us spread the word and leave a review.

We’ve got tons of new features planned for 2018 and our Dev team is already busy designing and building them – stay tuned.

→ Do you have any ideas? Please share them with us!

Get the Enalyzer app without downloading it

Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com…

Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.

You might be wondering why you can’t get Enalyzer on the App Store or Google Play, well that’s because it’s not a native app. Enalyzer is a responsive web app that adapts to any and all screen sizes, making it accessible to survey administrators, report readers, and respondents at any time.

Stop and rewind, responsive who?

  • Responsive web apps are websites that feel like applications. They are accessible through a browser and built to change their appearance based on the device being used. In other words, responsive web apps will adapt to any screen size.
  • Native apps are those you find on Google Play or the Apple Store. They are developed specifically for one platform and can take full advantage of all the device features, such as camera and GPS.

Responsive web apps vs native apps are the Britney Spears vs Christina Aguilera of the software development world. Everyone has an opinion and very dedicated fandoms, however, when it comes to choosing one, it boils down to preference and needs. When looking at our product and audience, the answer was clear – responsiveness was the way to go.

Why responsive?

More than half the world’s population uses a smartphone and more than half of the world’s web traffic now comes from mobile phones, which means that if you have a business today you have to have an online presence and that presence has to be responsive.

Many companies have both – think Facebook and Youtube – but since they are developed for a specific platform – think iOS or Android – the UX/UI and functionality from web to app is different and, in some cases, limited. We don’t compromise on functionality, so we chose to develop a 100% responsive web app.

What do you mean by 100% responsive?

That it adapts to every single screen size that interacts with Enalyzer, covering everyone from survey administrators to respondents. As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it.

We’re not advocating for working on weekends… but what if you just want to take a quick look at your customer satisfaction report to prepare for your Monday meeting? Instead of having to be bound to a desktop all weekend, you can go ahead with whatever plans you had and access your reports on your tablet or smartphone. Your charts will adapt to any screen size and still be easy to understand.

Respondents are the key to any survey. Their time is valuable and therefore it is vital that answering a survey doesn’t seem like a task or a struggle. Enalyzer’s responsive design will automatically adjust to the respondents’ device which increases response rates and rubs off on your brand.

→ Get Enalyzer on your home screen!

Get smarter and make better decisions together

Nowadays, it’s impossible to not be part of a team. According to Deloitte, 90% of companies are redesigning their organizations…

Nowadays, it’s impossible to not be part of a team. According to Deloitte, 90% of companies are redesigning their organizations to be more team-centered, and honestly, why wouldn’t you want to be part of a team? Teamwork combines different skills, approaches, and ways of thinking. With the organization and workspace features, Enalyzer is a great platform for teamwork to flourish – but more on those later.

Goodbye hierarchies and hello networks

We are familiar with conventional hierarchies – you belong to a team that is overlooked by a manager, and everyone is assigned different goals and tasks that are based on goals set by top management. With the changing nature of societies, this structure is slowly disappearing from businesses worldwide. Today, high-performing companies set up teams and assign them a task, once accomplished the team members move on to new projects and possibly new teams. In other words, companies are now a network of teams that encourage a company culture of information sharing and transparency.

   
This is all great and good; however, while a network of teams increases flexibility and innovation, it also increases the need for better coordination and communication. To reap the benefits of team-centric work, you need to make sure the tools your employees have available cater to highly flexible work structures, while at the same time keeping your company’s data safe. Enalyzer’s Organizations and Workspaces were developed with all of this in mind.

Easier and better collaboration

We wanted to create a space that was flexible and could accommodate a multitude of scenarios, while at the same time not infringing on ownership → at the end of the day you own your stuff. We came up with workspaces, a place where you can collaborate with your team on surveys and reports.

Are you part of several teams? No problem, with one account, you can be a member of several workspaces. As a workspace administrator, you can invite your entire team and start collaborating. Since teams change all the time, members can easily leave or be removed whenever it is no longer relevant for them to be part of the workspace.

 

To work together, workspace members simply have to include their surveys and reports and get cracking. Your graphic designer doesn’t have to wait until you’re done setting up the questions to personalize your survey’s look. Instead, you can get your work done at the same time. Workspace members can edit anything about your surveys and reports, however, all the items you own can only be deleted by you and you can exclude them from the workspace at any time. So far, so good, right?

Everything under one online roof

Workspaces are great but they don’t solve everything. Picture this, a team member leaves the company and she forgets to hand over all the important material, one of those things being certain employee surveys and reports your team is working on. What does that normally mean? Well, you need to ask IT to give you access to her email inbox, do a password reset, and transfer everything from her account to a new one. Jesus, just writing this example is exhausting.

Today, companies are set up by various types of employees, such as students, freelancers, part-time and full-time employees. Which calls for a flexible set up that can make transferal of data easy, while at the same time keeping everything secure. So, we thought what if the company is the owner of the surveys and reports and employees can simply administrate? Organizations were born.

With an organization, you can ensure that all data and content related to your company is in one place and not distributed throughout individual employee accounts. Everything created within the organization will always stay there and can never be transferred out, since leaving an organization means leaving all the work you’ve created behind. In short: organizations keep your company’s data in one place and protects it from employee turnover. Since we do everything with style, the organization’s design can be customized to fit your brand with a profile picture, watermark and colors.

Want to hear more good news? You can create workspaces within organizations and drastically increase your employees’ productivity. Together, they’ll be able to make better decisions and work faster on setting up surveys and reports, without having to spend time in long meetings and being afraid of creating duplicate work. With organizations and workspaces, you can have HR and Sales teams work under one online roof.

→ Create a FREE account and get started today

6+ ways to enalyze

1. Improve customer relationships Whether it’s friends or customers, relationships are important and they need work and attention, but who…

1. Improve customer relationships
Whether it’s friends or customers, relationships are important and they need work and attention, but who said it has to be hard? That’s a rhetorical question since apparently everyone thinks it’s hard. Well, we don’t think so and that’s why our experts created the customer loyalty template. It’ll help you understand your customers’ experience with your organization and allow you to identify where you need to work harder and where you’re succeeding.

2. Ask customers why they left
Nobody likes rejection but it happens. We understand the urge to grab a glass of wine and sulk the day away after losing a customer. As appealing as that sounds, we have a more productive option; ask the customer why they left. Use their feedback to make improvements for your current and future customers. You can quickly get started with our customer exit template and when you’re done, reward yourself with a glass of wine.

3. Take care of employees
As employers, you want to make sure your employees are happy, motivated and engaged but let’s face it, people would rather share pictures of their recent trip to Bali with the world than their honest opinion with their bosses. So, what can you do? We already talked about this, but the gist is that we recommend anonymous surveys to gather honest employee feedback. You can use our employee engagement template, it’ll only take a few clicks!

6-ways-to-enalyze

4. Listen to work newbies
Starting a new job can be scary and daunting, maybe even slightly awkward. That’s why employers should do whatever they can to ensure new employees are properly and professionally welcomed to the organization. However, have you considered the fact that we all have blind spots and you could be overlooking something? Instead of wondering what it could be, you can ask the new employees! We recommend our employee entry templates that focus on the first 30 and the first 100 days of the new job.

5. Plan your next party
All work and no play makes for a boring life, isn’t that how the line goes? It’s important to blow off some steam once in a while. With that in mind, we refuse the idea that party planning should feel like work, which led us to create two templates for you; event planning and summer party. Combine them or use them individually, they’ll cover RSVP, dietary preferences, who brings what, and loads more.

6. Put hypotheses to the test
Surveys are a great way to test hypotheses about attitudes and behaviors in regards to anything; education, markets, politics, you name it! When used correctly, online surveys can be a powerful tool for academic research. You might not need them since research is topic specific, nevertheless, our experts did the reading for you and created several survey templates based on academic articles on branding, service quality, product design and more!

+ Don’t limit yourself
The Enalyzer research team has created more templates just for you and no matter the template you choose, you can use it as is or customize it to fit your needs. We also invite you to create your own survey from scratch and believe it or not, you can share your survey as a template to your friends!

Happy enalyzing!

Flawless Survey Designs

We have gone out of our way to make it possible for you to create the most stunning, flawless and…

We have gone out of our way to make it possible for you to create the most stunning, flawless and awe-inspiring surveys ever.

With the new effects and buttons, exquisite navigation, and a platform optimized survey, you can provide your respondents with a whole new experience.

Our brilliant graphic designer has created some survey designs for you to get inspired. Click on them to get the full experience.

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