Author: wpenalyzer

How PFA responded to the COVID-19 crisis and introduced new practices using Enalyzer

PFA is a pension company in Denmark with its headquarters located in the capital, Copenhagen. They were founded in 1917…

read more

PFA is a pension company in Denmark with its headquarters located in the capital, Copenhagen. They were founded in 1917 by labor market players to create mobility in the Danish labor market and to ensure people in Denmark the freedom to live the lives they want. As of today, PFA has more than 1.3 million individual customers and continues to live up to its pledge, to do more for its customers and society.

On March 11, 2020, as Denmark went on lockdown due to COVID-19, PFA sends all of its 1300 employees home. Overnight their way of working changed drastically.

“At the time, we had a few people who worked from home on rare occasions but nothing at this scale.” — Sebastian Bay, HR Consultant at PFA

It was touch and go at the beginning but after quickly setting up everyone with VPN connections and booking constant online meetings, PFA employees were getting accustomed to the new normal. Nevertheless, HR and Top Management were concerned about the employee’s well-being and overall experience. Their main concerns boiled down to morale, motivation, and connection/feeling part of the team. That’s when we reached out.

We’re always checking in and sharing new solutions with our customers. When PFA heard of our new remote working solution, they wanted to get to work straight away.

PFA wanted to focus on productivity, engagement, and team feeling so together we customized the standard questionnaire of the remote working solution. It only took 1 week from initial contact to distributing the survey with PFA employees.

The results are in…

As part of the solution, the HR department at PFA received an online report and a scorecard and the results were crystal clear and surprising.

Enalyzer’s online reports are brilliant for drilling down into very specific areas and better understanding the collected feedback.

Sebastian Bay, HR Consultant at PFA

Employee’s productivity was not affected and they hoped that PFA would introduce remote working as a standard practice. Nevertheless, though employees enjoyed working from home, the biggest deprivation they experience was a team feeling and connection to their co-workers.

“Our employees were productive and enjoyed working from home. Many, especially those with families, found that they could get everything done when working from home.” — Sebastian Bay, HR Consultant at PFA

So, what’s the verdict?

PFA’s Top Management just announced that everyone is allowed to work from home 2 days a week. They want to reap the benefits of remote working but also have to address that PFA employees want to belong to their workplaces and feel part of the team, therefore meeting up at the office is still of great value.

“Many of our employees expressed great satisfaction at being able to organize their every day at their own pace. We hope that the increased flexibility improves their every day and thus reduces stress.” — Sebastian Bay, HR Consultant at PFA

PFA is trying to get the best of both worlds by listening to their employees and implementing a solution that works for them. Apart from introducing remote working, they want to ensure employees have ergonomic home offices and are therefore currently working on providing chairs and desks for their employees. 

→ Reach out to your remote workforce with our template

Use recurring surveys to stay connected with your workforce through the COVID-19 crisis

Recurring and continuous surveys are great tools that will help you stay connected with the reality of your business and…

read more

Recurring and continuous surveys are great tools that will help you stay connected with the reality of your business and assess the development of the KPIs you’re observing. Even though the world is slowly opening up, there are many still working from home and these conditions will not be changing any time soon. Recurring surveys are a great way of keeping your workforce connected and guide them through this crisis. Reading time: 6 min.

In the space of a few weeks, the world changed and we have been living under the new normal for months now. For many of us, a daily routine consists of a quick walk from our beds to the study, dinner table, or couch. We keep colleagues and managers updated via instant message and daily or weekly video calls. We try to manage our families and keep out any distractions while trying to achieve our KPIs. Despite everything, humans are creatures of habit and we are settling into the new normal the best way we can. But things are not normal.

Your employees’ ability to adapt is not, necessarily, a sign that they feel supported. So, don’t stop checking in and measuring their engagement, well-being, and satisfaction simply because they seem like they’re dealing. The world is slowly opening up but many keep working from home and we can safely say that getting back to normal is going to be a slow process, so you need to set up a system for continuous measurement, aka recurring surveys.

Step 1: Make a plan

A survey plan consists of defining the survey’s purpose and cadence, as well as addressing accountability.

The purpose

Before you set up you distribute your survey, sit down with all the stakeholders involved, and determine the survey purpose. Ask yourselves these questions:

  • What exactly are we trying to figure out?
  • Why do we want to know?
  • What do we hope to do with the collected feedback?
  • Who is our intended audience or population?
  • How are we going to access that target audience?

Survey goals are the key to successful measurement, without them, you may end up with unusable data and unable to take concrete action. A survey without a purpose is a waste of time.

The cadence

Your plan also needs to include a timeline. Recurring surveys should not be sent at random; they need a schedule. The survey cadence depends on two things:

1. How frequently do the conditions you are measuring change?

Once you define your survey goals, you’ll know the conditions and topics you need to measure to meet those goals. To determine a frequency, you need to think about how often these conditions or employees’ perceptions of them meaningfully change.

2. How often can you follow-up and take action based on the results?

When employees share their feedback, they expect to be listened to. Surveying employees and failing to follow-up on the results can backfire by spreading mistrust, increasing disengagement, and leading to decrease future survey response rates.

When considering survey cadence, you need to consider how often your managers can review and react to survey results. A follow-up includes some communications of the results back to the employees and action plans and these things take time – consider how much resources you have.

Perceptions of remote work could change frequently, therefore, we recommend asking every 1-2 weeks for the most recent and relevant data. With Enalyzer, once you set up reports and distribute them, you can watch real-time data come in, minimizing administrative work.

Accountability

In order to implement changes or setup new initiatives based on the collected employee feedback, you need to find someone who will be accountable. This person or group of people need to have the interest and authority to implement initiatives and changes. The best candidates are your managers, including top management.

Step 2: Define your tool kit

Recurring surveys can be costly and resource-demanding unless you find a digital platform that can minimize the administrative work involved in data collection, as well as insight reporting and distribution. Enalyzer minimizes the administrative work that constant measurement requires and it can easily embrace your entire organization. 

You might also want to integrate with other tools you’re already using, such as Slack, Google Sheets, Gmail, or popular HR apps such as Namely and PeopleHR. With Zapier, Enalyzer can connect to more than 1500 apps, so you can transfer employee feedback wherever you need automatically.

Step 3: Design your survey

You are now ready to build your survey and you’re in luck because we have a Remote Workforce template that measures six challenges remote workers face:

  1. Work-life balance
  2. Distractions
  3. Lack of sense of belonging
  4. Lack of communication
  5. Lower reliability and accountability
  6. Increased security challenges

Furthermore, the template is meant to be used as a communication platform. There is a higher response rate when top management chooses to communicate through the survey.

→ Check out the template

→ Add a copy of the Remote Workforce template in your Enalyzer account

You can customize the survey to be more specific to your organization and the goals you’ve defined. For example, the survey can start with a short video greeting and a one-pager that briefly explains the organization’s goals and priorities.

Step 6: Set up recurring surveys

Survey plan ✔️ Survey design ✔️ Now it’s time to send your surveys. You can send them manually according to the frequency you’ve chosen or you can set it all up to run automatically in Enalyzer using organizations.

  1. Create an organization
  2. Create teams that reflect your organizational structure
  3. Customize employee profiles
  4. Import your employees via CSV
  5. Setup an automation to send the recurring surveys automatically
  6. Focus on making insight-driven decisions

Step 7: Setup reports and distribute them

Reports provide data as soon as feedback comes in, so you can understand what’s going on in your organization immediately and track the development over time with time series charts. Distribute reports with your managers and give them read-only access to the insights they need to follow-up on the results. Managers can check their reports after each recurring measurement and always be up to date on how their team is feeling, as the world changes.

Step 8: Take action and communicate

With every measurement, make sure you look into the areas that need your focus and if needed, readjust the next measurement. Ensure your managers are taking initiatives to address issues that arise from the survey results.

Consistent measurement is always a good idea even before COVID-19. It’ll be a while until we’re back to business as usual, so for now, make sure your employees feel supported throughout these uncertain times.

Need help? We have can tailor a solution that meets your needs and get you started right away. Book a demo.

The Remote Workforce: The New Normal During The COVID-19 Crisis

We don’t know when we are going back to normal and therefore you should prepare for the following months. A…

read more

We don’t know when we are going back to normal and therefore you should prepare for the following months. A remote workforce, especially under these circumstances, has its own challenges that you need to understand and address. By collecting feedback, you can communicate with your employees, ease their concerns and uncertainty, and stay connected with the state of engagement and well-being amongst them. Reading time: 3 min.

Remote working has always been part of Enalyzer’s DNA. It provides our employees with flexibility that helps them balance their life with their work. This is, of course, common within our industry but we are in unprecedented times and we have found ourselves, together with many others, with a remote workforce in the blink of an eye.

In light of this crisis, we had to take into consideration how working from home for extended periods of time and without preparation can impact our people and therefore our company. We, like others, are making sure that we stay connected while physically distancing. However, we are in untested waters and therefore we are continuously measuring employee engagement and well-being to make sure that employees have the tools they need and feel taken care of during this crisis.

Barriers and challenges

Many organizations have the tech and possibility to enable employees to work remotely, however, home offices are not for everyone. Especially when this reality was implemented without any notice and for an extended period of time.

Not all employees can be equipped mentally or technologically to work from home. Some employees might not have the appropriate space or set up to work productively at home. This can be anything from not having the correct tools, such as a strong Wi-Fi connection or space to having to balance children or housemates. The simple act of finding office space can be a stress factor.

Now more than ever, employees are looking at their managers for advice and sources of motivation. However, even some of the most experienced managers might find it difficult to lead from a distance. As a blessing in disguise, managers can use this as a learning opportunity by leaning toward other managers that have more experience with remote working or are more naturally equipped to do the job.

Maintaining a healthy work-life balance can be a struggle without a pandemic. Remote workers can struggle with juggling these two, especially with a home filled with distractions making it impossible for them to switch to ‘work mode’.

Working remotely within this crisis can bring many challenges but you can use this as a chance to reimagine the way we work, which can only happen by actively listening, showing empathy and acknowledging employee concerns. 

Communication and clarity are vital

Your employees are working from home, potentially for the first time, potentially with a partner and/or child, mix that with financial stress, the uncertainty of long-term employment and a global pandemic and you find yourself with the perfect recipe for anxiety and stress. It’s a lot to handle.

Humans can power through change but uncertainty brings stress and anxiety. During these times, workers are looking to their managers to lead, even more than governments or other organizations. Your workers need you to communicate clearly with them and they need you to tackle their issues head-on. They need to be informed of the health and goals of the organization. Now more than ever, your entire workforce needs to know what is happening and what they need to focus on, so you can all work together towards one goal.

Once you start sharing, your employees will follow suit. Make sure they feel supported and encourage them to connect with each other so you can keep up morale.

Listen and adapt

Managers need to overcommunicate with their employees to stay connected. Frequent online meetings, remote lunches, and coffee, as well as chit chat, are magnificent ideas. The same goes for online surveys.

At the start of every week, top management can send a survey that starts with a short video greeting or weekly newsletter and a one-pager that updates everyone on the current situation and state of the organization, and most importantly the goals and priorities everyone needs to follow.

→ Check out the template

Your survey should be short but address the six challenges remote workers face:

  • Work-life balance
  • Distractions
  • Lack of sense of belonging
  • Lack of communication
  • Lower reliability and accountability
  • Increased security challenges

The collected feedback can be visualized and analyzed using online reports to get a thorough understanding of not only the current state of the organization but how it develops through time. With aggregated data and online check-ins, managers can actively listen and adapt to the new normal.

We don’t know when we are going back to normal and therefore you should prepare for the following months with a remote workforce. By collecting feedback, you can communicate with your employees, ease their concerns and uncertainty, and stay connected with the state of engagement and well-being amongst them.

How do we stay connected at Enalyzer?

We are more than surveys. With a quick and easy Enalyzer-Airtable integration via Zapier, we decided to create a little spin-off of our employee board and make a remote working edition. Check out our home offices.

Check out the webinar about staying connected with a remote workforce

Accessible surveys with Enalyzer

At Enalyzer, our development team is always working on improving the experience for survey and report administrators, as well as…

read more

At Enalyzer, our development team is always working on improving the experience for survey and report administrators, as well as respondents. Therefore, we’re excited to announce that Enalyzer surveys are WCAG 2.1 Level AA Compliant, in other words, we’ve made our surveys more accessible to respondents with disabilities.

What does this mean?

The Web Content Accessibility Guidelines (WCAG) are a set of guidelines for making online content and websites accessible to people with disabilities. They cover things such as writing instructions in clear language, provide alternative text for images, and ensuring that anyone can navigate the website/application with just a mouse and a screen.

→ Enalyzer Accessibility Conformance Report WCAG Edition

Screen readers

A screen reader is an essential piece of software for a blind or visually impaired person. A screen reader, transmits whatever text is displayed on the computer screen into a form that a visually impaired user can process, usually tactile, auditory or a combination of both. In other words, screen readers can read the text aloud and/or communicate data via a braille display.

Enalyzer surveys are now compatible with screen readers. Best practice tips for you, the survey creators, would be to include the necessary text to enable a respondent to successfully navigate and complete a survey by using a screen reader.

Screen magnifiers

A screen magnifier is a software application that increases the size of text and graphics on computer screens. They work like a magnifying glass hovering over the screen, enlarging everything around the cursor for easy reading. Enalyzer surveys are also compatible with screen magnifiers.

The new Enalyzer navigation

We pride ourselves on our design and UX, and after endless meetings and discussions, we’ve applied some changes to make…

read more

We pride ourselves on our design and UX, and after endless meetings and discussions, we’ve applied some changes to make the Enalyzer experience better for you. We have improved transitions screens, menus and visuals to make your experience even smoother.

Minimalistic design

We’ve grown. A lot. We’ve introduced new features and updated existing ones, however, the Enalyzer UX has remained the same.

After listening to your experience with Enalyzer, we realized that it was time for a change. Though overall there is high satisfaction with our interface, it became clear that you needed an experience that was even faster and more intuitive but yet kept its simplicity.

The new menu

The menu that you know with all the Enalyzer areas remains untouched, however, the navigation is significantly different. One of our main focus areas is to deliver an uncluttered interface, which means features are only available to you when you need them. We realized that we could improve this when it came to our menu, so we had to make some changes. The new menu is designed to be faster and requires less clicking around.

To ensure that you can navigate more efficiently between the different areas, we have removed the icon pane. Instead, the areas are readily available and the menu can stay open while you’re working, if you don’t need it you can simply hide it away.

Decluttering menu items

As mentioned before, we have developed tons of new features, which has led to several menu items. Though the navigation was smooth, we saw room for decluttering. Menu items have been renamed and some have been removed in order to simplify the navigation and improve your experience.

Wait… what were they called before and where can I find things?

In surveys…
– Build: this is now called content
– Design: nothing has changed
– Configure: this is now called settings
– Collect: this is now called responses
– Messages: you can find this under “options” in responses
– Create report: this has been removed

In reports…
– Build: this is now called content
– Configure: this is now called settings
– Share: this is now called readers
– Download: this remains unchanged
– Design: this is new! report color themes and report download settings have been moved here

We love the new interface and we know you will too. Keep sending us your feedback, we need it!

Welcome to our home – Refshalevej

Refshalevej, or more specifically, Refshaleøen has been our home for 10 years and we’ve seen it change right before our…

read more

Refshalevej, or more specifically, Refshaleøen has been our home for 10 years and we’ve seen it change right before our eyes, from an industrial shipyard into one of Copenhagen’s top destinations.

We want you to get the best out of your summer holidays, so if you’re considering a staycation or your traveling to Copenhagen, we’ve compiled a list from places in our street that you should not miss!

NOMA — Refshalevej 96

Photo by Rasmus Hjortshøj

Our first stop is right before we hit Refshaleøen and it’s the famous Noma. For more than 13 years, the Nordic restaurant Noma was the place to be for everyone. The Michelin-starred restaurant garnered stellar reviews and was on nearly every single best-of-year lists. All of this made a star of chef René Redzepi. And then in 2016, Redzepi shocked everyone when he revealed he would be closing Noma and travel to find inspiration.

In 2018, he reopened Noma in a new location, Refshalevej and just placed second on the 2019 World’s 50 Best Restaurants list. Noma’s new home is a former military warehouse that stored mines for the Royal Danish Navy.

La Banchina — Refshalevej 141

Right outside our office, we arrive at La Banchina. This restaurant has a delicious Italian-inspired menu and a great selection of natural wine. During the summer La Banchina provides one of the best spots for sunbathing and jumping in the water, whereas in the winter, their wood-fired sauna gets Copenhageners all set for a cold dip in the harbor.

Copenhagen Contemporary — Refshalevej 173A


Copenhagen Contemporary (CC) is Copenhagen’s newest art center and you can find it in the old welding hall at Refshaleøen. With a massive industrial hall space of 7000m2, CC is exploring contemporary art in terms of scale, format, interactive installation art, performance art, and video art. They opened in the spring of 2018 and they’re already breaking waves in the international art landscape.

REFFEN — Refshalevej 167A

Photo by Daniel Rasmussen

Reffen is probably one of our favorite spots for the simple reason that there is delicious food from across the world. Reffen is the home of the best street food market in Copenhagen but you’ll find more than food stalls, there are also bars, creative workshops, craftsmanship, clothing — it has everything! And it gets better, Reffen consists of a 6000m2 area, and there is access to another 4000m2 area by the water, which gives you an amazing view of Copenhagen.

CopenHot – Refshalevej 325

Photo by CopenHot

We are ending our little tour but we are certain that we saved the best for last: CopenHot. CopenHot will give you the spa experience you didn’t know you needed and that you’ve probably never tried before.

You can cruise the Copenhagen canals in a spa boat, yes a spa boat. You can also chill out in a fire-heated barrel spa at the harbor. There’s also a warm sauna with a panoramic glass wall that gives you a great view of the harbor.

What are you waiting for? Bring a towel and swimwear, and remember to shower before you arrive.

Honorable mentions

Refshaleøen has transformed from a historical industrial shipyard into a new destination in Copenhagen, and we love it. It is impossible to fit everything on this list so we thought we would add a few more spots. Because why not? It’s our blog post.

Mikkeller Baghaven (Refshalevej 169B) allows you to drink world-renowned brews in one of the best spots to enjoy the sun in Copenhagen with a fantastic view of Copenhagen’s city center, Amalienborg Palace and The Little Mermaid.

Baby Baby Bar (Refshalevej 151) is a pop-up bar in front of our office. They have a water slide – oh yes! And they capture the essence of Refshaleøen. They are a perfect little oasis in the middle of an industrial desert, we can only recommend. Remember to bring your bathing suit!

Blocs and Walls (Refshalevej 163D) on Refshaleøen is the largest climbing center in Scandinavia. Come here and meet state-of-the-art climbing walls and boulders. In order to boulder, you only need to rent a pair of climbing shoes if you don’t have your own. If you’re thinking, the weather is too great to be inside, no worries, they have a climbing wall outside as well.

We hope you enjoy our neighborhood and your summer holidays. Have a great summer ☀️

Share the right insights with the right people

As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and…

read more

As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and he was talking about all of us who handle important and sensitive data. Enalyzer makes sure that you can easily share the right insights with the right people.

Let’s say that you are handling employee feedback and you need to share the results with relevant department managers in your organization, for example, the Sales Manager should have access to the Sales employee feedback but not Marketing. The question then becomes, how do you do this without creating a report per department, city, salesperson or manager?

Short answer: Enalyzer.
Long answer: Enalyzer report versions.

What are report versions?

They are filtered versions of a report, for example, an Annual Employee Satisfaction report that only shows data for 2018 or for a specific department. Report versions alone are extremely useful because instead of setting up filters every time you want to monitor your data, you can just switch between saved versions.

Nonetheless, report versions also ensure that the right insight gets to the right people. Simply set it up and share it, or even better, create them and share them in bulk using CSV files.

When you share a report, those you share it with can view it and interact with it, but can’t edit it. They see the data you’ve set up in their report version.

→ Learn how to create report versions

One platform for your entire team

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer…

read more

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration.

Insight

We all work with data, Enalyzer allows you to turn that data into insight. Analyze your data through tailor-made reports that will help you identify trends and areas of improvement. Share the insight with all members of the organization, from managers to employees, so everyone can act and improve the stakeholder experience.

Collaboration

Everyone can collaborate on gathering and working with data, building reports, as well as sharing and reading reports; thereby implementing an insight-driven culture in your organization.

Platform

Every single member of your team is different and has different experiences. Enalyzer is a user-friendly tool that embraces everyone in your organization, regardless of data expertise. You don’t have to be a research expert to get started right away. The Enalyzer platform empowers everyone from student assistants to project managers by giving them the insights they need when they need them.

Enalyzer is highly secure, scalable, compliant and continuously audited to ensure your security and comfort. Lastly, the platform is completely backed up with a plethora of services from customer service, webinars, and consultants ready to assist.

Easier and better collaboration

Bring your entire team to Enalyzer and start collaborating with your team on surveys and reports through workspaces.

Are you part of several teams? No problem, with one account, you can be a member of several workspaces. As a workspace administrator, you can invite your entire team and start collaborating. Since teams change all the time, members can easily leave or be removed whenever it is no longer relevant for them to be part of the workspace.

To work together, workspace members simply have to include their surveys and reports and get cracking. Your graphic designer doesn’t have to wait until you’re done setting up the questions to personalize your survey’s look. Instead, you can get your work done at the same time. Workspace members can edit anything about your surveys and reports, however, all the items you own can only be deleted by you and you can exclude them from the workspace at any time. So far, so good, right?

Everything under one online roof

With an organization, you can ensure that all data and content related to your company is in one place and not distributed throughout individual employee accounts. Everything created within the organization will always stay there and can never be transferred out, since leaving an organization means leaving all the work you’ve created behind. In short: organizations keep your company’s data in one place and protects it from employee turnover.

Boost learning and memory with quizzes using Enalyzer

The internet loves quizzes, they are literally everywhere. You can find any type of quiz, from random trivia to personality…

read more

The internet loves quizzes, they are literally everywhere. You can find any type of quiz, from random trivia to personality quizzes, and most importantly, quizzes that tell you which Disney princess you are. Quizzes are an excellent tool for businesses to generate leads and increase brand awareness but they are also great for education and training.

The testing effect

The testing effect, also known as the retrieval practice, is a strategy in which retrieving information enhances and boosts learning. In other words, deliberately recalling information forces us to remember things in the long term.

According to memory researchers (yes, this is a thing), practicing information retrieval is more effective that repeated exposure to the same information. For example, recalling an answer to a math question significantly improves learning than looking up the answer over and over again.

You’ve probably experienced this yourself. You’re hanging out with friends and family and someone starts talking about a topic you recently read about but you can’t jump into the conversation, why? You don’t really remember what you read. However, if it’s a topic that constantly keeps coming up in different social gatherings, after a couple of times of Googling it, you will find yourself remembering the specifics.

In conclusion, we need more tests.

Redefine testing

You’re probably ready to close this article, but please hang on with us for a second. The word test brings up a bunch of negative connotations and memories, such as failure, no sleep, and stress. But a lot of this is connected to the fact that traditionally tests are used as a performance evaluation tool. Don’t misunderstand, testing performance is vital for many things such as driver’s licenses and, you know, pilots!

However, tests can and should also be used as learning tools. The testing effect research strongly suggests that removing the grading system is essential to learning and long-term memory. Quizzes that are not graded, relieve the pressure, and instead they act as a memory retrieval tool, preparing students for graded tests.

Try it out yourself!

We created an international Christmas quiz in December and it was harder than we thought.

But this gives us the perfect opportunity to test the testing effect. Try the quiz a couple of times and see how you start retaining information!

→ Take the International Christmas quiz

Quiz with Enalyzer

With Enalyzer, you can easily setup quizzes. Our score is the perfect feature for making quizzes. You can calculate scores for answers. Each response alternative to a question can be given different values, and calculations can be made on those values. Additions, subtractions, multiplications and divisions can be made the entire quiz.

Enalyzer also has powerful design tools so you can easily create good looking, high-end quizzes without any design background or skills – all you need is your imagination.

→ Learn how to create a quiz with Enalyzer

Invite respondents automatically via SFTP

Sending survey invites via email by uploading CSV files is one of the easiest ways of sending bulk invitations. However,…

read more

Sending survey invites via email by uploading CSV files is one of the easiest ways of sending bulk invitations. However, some people can catch themselves importing CSV files over and over and over again for the same survey. Are you one of those people? Well then, you might consider integrating Enalyzer with your SFTP (Safe File Transfer Protocol) server to automate the process and save time.

Automate, automate, automate

We’re about insight and informed decision making, that’s why we’re continuously improving the platform so you can spend less time doing manual work and more time elevating your business. Zapier remains an excellent way of connecting Enalyzer with 1000+ apps. However, you might want to connect directly to your SFTP server without middlemen, that’s why we brought you this feature.

Real quick, what’s an SFTP server? An SFTP server is a network protocol that provides file access, file transfer, and file management over any reliable data stream. In short, you can safely transfer files and directories between computers over a secure data network.

Let’s break it down…

Imagine you have a CRM (customer-relationship-management) system that automatically exports your customers’ information such as email and name as a CSV file to your SFTP server, and you’d like to send monthly survey invitations to them. What do you do?

Step 1: Connect your Enalyzer survey to a CSV file on your SFTP server

You’re already storing your CSV file in your SFTP server, all you need to do is connect it to your Enalyzer survey and ensure that any variables you might have are also transferred into Enalyzer, e.g. region, age, etc.

Step 2: Define the integration frequency

It’s time to select the frequency at which Enalyzer pulls the CSV file and sends the invitations. Let’s say you want to send surveys every month to your customers, then you can select “monthly” as the frequency.

Step 3: Select an invitation message

You’re sending out emails, so make sure you have your message invitation ready and simply select it while setting up.

Step 4: Make better decisions

Set up a report, sit back as results come in and use your time to retrieve insight and learn more about your customers.

→ Learn how to connect Enalyzer to your SFTP server

Enalyzer 2018: Year in review

We’re closing in on the end of the year, so we thought we would sum up 2018’s highlights, i.e. the…

read more

We’re closing in on the end of the year, so we thought we would sum up 2018’s highlights, i.e. the features and updates made in 2018 that you absolutely need to know about. Maybe you missed some?

Score Calculator

Enalyzer’s score calculator is the perfect feature for making quizzes, online order forms and more. You can calculate scores for answers in quizzes or total up prices on an order form. Our score calculator, allows you to apply calculations and a score/price to your questions. Each response alternative to a question can be given different values, and calculations can be made on those values. Additions, subtractions, multiplications, and divisions can be made on the entire survey.


Background images from Unsplash

With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly talented design team that make our Enalyzer surveys, quizzes and forms look professional and eye-catching. But we know that not everyone has access to a professional photographer or graphic designer. This is unfair. Everyone should be able to create stunning surveys. To fix it, we teamed up with leading image provider, Unsplash, to give you access to over 550,000 high-resolution images right inside your Enalyzer account – for free.
To give you complete control, we have also added the possibility to stretch the images, so they take up the entire screen regardless of the device. Remember, Enalyzer is 100% responsive, which means it adapts to all screen sizes and now so do your images! You can also fix images positions, so even if the respondent has to scroll through a page of questions, your images will be fixed. Finally, you can select the alignment of images as well as tile them or not.

Response receipts

Your respondents asked you for the option to view, print, and change their responses and you asked us. A lot. So we brought you the response receipt. As a default, Enalyzer surveys include a response receipt button in the last element of your survey. The response receipt button allows respondents to change their answers, as long as your survey remains open. Regardless of the survey status (open or closed), the response receipt would allow respondents to always view and print their answers.

Wait a sec, what if I don’t want respondents to change their answers? There may be times when you’d like to disable the option for respondents to change their answers, for example, for quizzes! If you are testing people’s knowledge, they shouldn’t be able to go back and change their answers. Of course, we thought of that too, so you can disable this option and still give respondents the option to view and print their answers.

Website collector

Adding surveys, forms and quizzes on websites to collect data has great advantages. We know, you know, so we made it happen! We wanted to deliver something flexible and simple, so that you didn’t have to involve the IT department. Now, you can add your Enalyzer survey as a standard embed, a pop-op or a button, simply add a tag to your website’s HTML, activate the website collector and you’re good to go.

Bulk edits in reports

You created data series for your 2017 results and 2018 results and now you want to use them to benchmark 25 charts but it’s going to have to wait until the next day because you don’t have time to add them manually to every single individual chart. Not anymore!

As long as the setting you want to edit is shared by all charts, for example, all chart types can be displayed as vertical bars, then you can make bulk edits. Save time to do better and more important things, like evolving your business.

Share reports

We updated the way to share reports online. When you share a report online, the report reader has to log into Enalyzer or create an account if they don’t have one to access the report. The benefits? Report administrators now have full control to view their readers, manage their roles, and control their access to the report.

Report versions

When you’re monitoring your data based on different criteria, the last thing you want to do is define your filters each and every time you want to look at your data. With report versions, you can define your filter criteria once and save it for later use, for example, you can have one version filtered through the Brazilian office and another one for the London office.
And to top that, you can share your reports versions with others. In other words, you can share the Brazilian office results with the Brazilian managers and they won’t have access to the results of the other offices.
Oh, it gets better – you can create and share report versions at the same time with a CSV file. So, if you have to create reports for 100 managers, we got you covered. It’s an easy and simple way of controlling who has access to what.

Need help?

Awesome feature releases aren’t the only thing we do. We’ve also updated our consultancy services. We measure and improve customer and employee metrics, such as engagement and loyalty. We work with data which allows us to provide valuable insights that will elevate and improve your business. By pooling together the collective knowledge, experience, and expertise our consultants have to offer, we can identify the issues that need your attention and help you with a strategy and action plan.

Check out our use case catalog and get inspired

With every single project we take on, we focus on listening, delivering and sustaining.
We listen: To ensure that you get the best results to elevate your business, we first have to understand your goals, challenges, needs, expectations, and how you work. Only then can we develop the right solution.
We deliver: For solutions to work, they have to be implemented. We see ourselves as your partners in crime and we’ll make sure you understand the provided insights fully and guide you into implementing change.
We sustain: We deliver sustainable solutions that yield long-term results. To ensure that, we offer training, staying with you over time, and any assistance you may need.

Learn how we can help you!

Honorable mentions

  • Customize the “end survey” button. You can now edit the text of the last button in your survey, some of the most popular uses are: submit, contact us, and thank you.
  • Make a response option exclusive. If you have a multiple choice question that allows for multiple answers, you might want to make one of them exclusive, e.g. “none of the above”.
  • Profile pics. Personalize your Enalyzer account with a profile picture and let your team in organizations and workspaces see your pretty face.
  • Raw data download. Your survey’s raw data can now be downloaded as a CSV file. Plus, all downloads, Excel, SPSS and CSV, have a number of options on what data to include, e.g. only respondents marked as “completed” or for a certain time period. Finally, PRO+ users can generate a permanent link that allows downloading the raw data as a CSV file outside of Enalyzer.

We have big plans for 2019 – seriously – so keep an eye out for bigger and better things. We can’t wait for 2019. Happy holidays!

→ Do you have any ideas? Please share them with us!

When and why you should add your survey into your website?

Want to gather information from your website visitors? Embed your surveys, forms, and quizzes on your website and collect data…

read more

Want to gather information from your website visitors? Embed your surveys, forms, and quizzes on your website and collect data from the right people.

Email distribution remains the most popular way to attract respondents since you can invite the exact audience whose input you desire and track their participation. However, we must not overlook the advantages other survey distribution methods have, for example, embedding.

With Enalyzer, you don’t need to be a website developer. Simply add a tag to your website’s HTML and you’re good to go.

When should I embed?

There are plenty of scenarios where embedding is beneficial, here are just a few:

Registrations

This could be anything from event registration, to newsletter subscription, to job applications. If you have a detailed post about an upcoming event or are look to hire new people, you’ll see more and better results if they can register right then and there, instead of being redirected elsewhere. We recommend a standard embed.

  1. Go to collect in your survey and select the website collector
  2. Copy/paste the tag in your website’s HTML
  3. Click on standard embed and define its size
  4. Click ‘get code’ and place it where you want to embed your survey in your site
  5. Once satisfied, activate the website collector

Feedback

Make it easy for customers to contact you directly in every single platform, for example, people can now message you directly on Facebook. But why is it that the majority of companies think it’s enough to just list their phone number/email? Whether it’s a contact or a feedback form, we advise that you make it visible and accessible by adding a button on the corner of your website.

  1. Go to collect in your survey and select the website collector
  2. Copy/paste the tag in your website’s HTML
  3. Click on ‘button’ and design it to fit your brand. The button will be on the bottom right corner of your website.
  4. Once satisfied, activate the website collector

Website insights

The best place to gather thoughts and comments about your website and blog is at the scene of the crime (was that too gory?). This could be collecting feedback on recently redesigned pages, purchase experience, overall impressions. For this, we recommend pop-up surveys.

  1. Go to collect in your survey and select the website collector
  2. Copy/paste the tag in your website’s HTML
  3. Click on ‘pop-up’, insert the text, design it to fit your brand, and define the second delay.
  4. Once satisfied, activate the website collector

→ Create a FREE account and start adding your survey to your website!

How Enalyzer helps a film festival triple their efficiency and engage their audience

In 1986, MIX CPH screened six films. This year, that number has increased to 102 films. How would you like…

read more

In 1986, MIX CPH screened six films. This year, that number has increased to 102 films. How would you like to manage that festival?

The MIX CPH team handles everything related to film curation, event planning, and marketing. Their biggest challenge boils down to limited resources. That’s because, for 33 years, MIX CPH has been 100% volunteer-driven and non-profit, so the big question is: how do you keep delivering quality with a limited budget, time and volunteers?

You start enalyzing.

Keeping volunteers happy

As an entirely volunteer-driven festival, MIX CPH puts special focus on the well-being, engagement, and satisfaction of the entire team. They want to ensure that planning Denmark’s third largest film festival is something enjoyable and fulfilling. How do they do it? Surveys, of course! But it wasn’t always that smooth.

“Last year, we sent out a set of questions via email to all the volunteers and they sent their replies to me, which of course I kept confidentially. Why did we do it like this? I don’t know. But needless to say that it’s easier with Enalyzer”

– Sara Sørensen, Head of Volunteers at MIX CPH.

MIX CPH now sends out an anonymous Enalyzer survey to all their volunteers twice a year. They can now compare results from previous periods, for example, their mid-year evaluation results with the end of the year evaluation results.

“With Enalyzer reports, we can see if our decisions are having a positive or negative impact on people’s stress level, workload, engagement, etc. It gives us a clear overview of whether or not we’re meeting our goals and allows us to make smarter decisions for current and future volunteers”

– Sara

Apart from the all-year-round volunteers, MIX CPH recruits volunteers that help with practical stuff during the festival, such as bartending for parties, program distribution, and more. Their evaluations are now being handled via Enalyzer as well.

“We have a high turnover of volunteers which can lead to enormous knowledge drain. Having all this data available in reports can easily paint a picture of things that have worked and not worked in the past, making decision making more informed and easier.”

– Sara

What’s a festival without awards?

MIX CPH decided to run their very popular Audience Award and some competitions on their social media, using Enalyzer!

“We had to drop the Audience Award last year because we didn’t have enough volunteers to handle the voting. With Enalyzer, we created a gorgeous survey and added it to our website and we can gladly say that the Audience Award is back!”

– Gintaras Vagelas, Head of Program

In a couple of minutes, they set up a simple, yet effective, survey and embedded it on their website where their audience could vote for their favorite films. The winners this year was George Michael Freedom: The Director’s Cut.

Removing human error and saving time

MIX CPH works hard to bring the best contemporary LGBTQ+ films to Denmark; this means they have to do extensive research of other film festivals. They also receive multiple daily submissions all year round. So how did they use to handle this?

“We need to know everything about a film: title, available formats, production year, director, production country, and more. Before we started using Enalyzer, those submitting films sent us an email with all the information we needed. The responsible for submissions had to manually type this information in our database – it took forever.”

– Gintaras

So what did the program group do? They found Enalyzer and Zapier.

They set up a submission form using Enalyzer, where directors, producers, distributors, or whoever is submitting their film can fill in the necessary information. They placed the form on their website and social media. Instead of getting emails, all the information they needed was now stored in their Enalyzer accounts. The next step was to set up some Zaps.

Having to enter the data into their database and answering submission emails took too much time, and as volunteers, this is a limited resource. That’s why they set up two Zaps, so when someone submits a film, Zapier automatically creates it in the MIX CPH Airtable database and sends a confirmation email to whoever submitted the film.

“Needless to say that we were all very excited about this solution. Instead of waiting for someone to insert the films, which can sometimes take a couple of days, our database is now continuously updated. We have more time to do what we do best, watch films!”

– Gintaras

Quiz competitions!

“It’s a fun way to give out some nice presents, do some PR for our films and engage our audience.”

– Iris Wenander, Head of PR/Web.

The PR team decided to use the Enalyzer Score Calculator feature to create some fun quiz competitions for their participants! The quiz had fun questions about MIX CPH 2018 film program, which helped create awareness of their films as well as reward their audience with some goodie bags!

 

What about you? How can you use Enalyzer to increase productivity? Create a FREE account and start enalyzing!

Add free Unsplash images to all your Enalyzer surveys

Visuals are everything. With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly…

read more

Visuals are everything. With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly talented design team *humble brag* that make our Enalyzer surveys, quizzes and forms look professional and eye-catching. But we know that not everyone has access to a professional photographer or graphic designer. This is unfair. Everyone should be able to create stunning surveys. So, we fixed it.

We’ve teamed up with leading image provider, Unsplash, to give you access to over 550,000 high-resolution images right inside your Enalyzer account – for free. Did you get that? Adding a stunning background image to your survey is as easy as adding a question.

To give you complete control, we have also added the possibility to stretch the images, so they take up the entire screen regardless of the device. Remember, Enalyzer is 100% responsive, which means it adapts to all screen sizes and now so do your images! You can also fix images positions, so even if the respondent has to scroll through a page of questions, your images will be fixed. Finally, you can select the alignment of images as well as tile them or not.

About Unsplash
Unsplash provides a huge library of free, do-whatever-you-want high-resolution photos. Thousands are added every day by a community of over 90,000 photographers and creators. Unsplash is trusted by tons of businesses, probably some of your favorite ones, such as Squarespace, Trello, Slack and Medium.

→ Create a FREE account and start building stunning surveys!

Create engaging online order forms with Enalyzer

Online order forms should engage people. They should attempt to imitate an offline experience as much as possible and they…

read more

Online order forms should engage people. They should attempt to imitate an offline experience as much as possible and they are an integral part of a satisfactory customer experience. When customers browse your online store and are ready to purchase your goods or services, they should be met with hospitality and be attracted by your products/services, just as they would in a face-to-face interaction.

Calculate prices

If you’re selling more than one product or service then you need a form that can dynamically add up prices as the customer places their order. Enalyzer’s Calculator feature allows you to easily set these calculations up and merge the total score wherever you want. So, when your customer is done placing their order, you can direct them to an end page showing the total amount to be paid.

Brand everything about your form

Your brand should be part of your online order form. Use Enalyzer design features to add background images, change the font, and add images, videos, and even GIFs. If you’re looking for stock images, we’re glad to tell you that we’ve partnered up with Unsplash to bring over half a million high-res photos to use free of cost as your background image.

With Enalyzer, you can use other question types to further engage customers and elevate their experience. For example, display your products with image choice questions. If you allow users to upload their own designs, for example, printing logos on different merchandise, you can use an image upload question that allows them to upload the design they want to be printed.

Take customers down their own paths

Show custom messages depending on customers’ choices. Maybe an item is sold out, instead of removing it from your form, you can create a condition and show them a page informing them of when the item will be available again or ask for their email so you can inform them of its availability. Another option would be to redirect them to a page recommending other items they might be interested in based on their current basket. There are plenty of options!

Get notified when someone places an order

When a customer places an order, you need to be notified immediately. With Enalyzer, you can tag incoming responses and be notified when they come in. How? Let’s take the Business Card order form as an example, you can create a category for every package you provide and enable notifications. When someone places an order, you will be notified by email and are able to see the entire order.

Send invoices instantly

Just as in physical stores, when customers are ready to pay, they want to do it as fast as possible. Therefore after placing an order, they need an invoice immediately – like super fast!

Don’t freak out, Enalyzer, Zapier and 1000+ apps, aka the holy trinity of productivity, has the solution. By connecting your Enalyzer account to another app via Zapier, your customers will receive an invoice instantly after clicking submit my order.

How does it work? With more than 1000 apps, the possibilities are endless but we have a couple of examples.

Webshop apps.

We know what you’re thinking if I have a webshop, why do I need an online order form? Plenty of reasons! For example, in case you don’t accept online payments or you need to contact your customers before the payment, a webshop checkout process might not be convenient. Instead, they can fill out your order form, you can assess their order and continue to the payment process later. With Zapier, you can connect your webshop, e.g. Shopify, to your Enalyzer account, so when customers place an order via your Enalyzer form, Zapier creates an order in Shopify.

 

Invoice apps.

Maybe you have an independent website and use invoice platforms to manage all your invoices. No problem, we can handle that too. If you’re using an invoice app, such as Xero, Invoice Ninja or Wave you can connect them to Enalyzer and achieve the same result. A customer places an order via your Enalyzer form, Zapier creates an invoice in your app – voila!

 

Even simpler.

Have you heard of Webmerge? They automatically generate PDF and Word DOCX documents merged with data from other web services. Create a simple WebMerge template, sync it up with your Enalyzer account via Zapier. And instant invoices!

Need inspiration?

Online order forms are great. Having a tool that can make your online form feel like an online shop is better. To give you a sense of what you can accomplish, we recommend you have a look at Enalyzer’s order form templates.

HAIRDRESSERS APPOINTMENT REQUEST FORM BUSINESS CARD ORDER FORM
This template allows customers to make an online hair appointment. It gives customers the chance to book the time and date of the appointment, the service and the stylist. Enalyzer’s Calculator shows the price to be paid after the appointment at the end of the form.

→ Test template

→ Get template

 This template is a great example of a professional looking order form aiming to sell business cards packages with different designs that can be customized with a profile picture and logo. Enalyzer’s Calculator shows the final price of the purchase at the end of the form.

→ Test template

→ Get template

 

→ Learn how to use the Enalyzer Calculator!