Employees come and go, but their knowledge shouldn’t have to leave with them. Exit surveys are an important tool to help employers understand why employees are leaving and what they can do to improve. But let’s face it, exit interviews can be time-consuming and tedious.
Enter Enalyzer’s webhooks. We can help streamline your exit interview process and provide valuable insights into your employees’ experiences.
💡 Get started with our ready-to-use Employee Exit template.
Effortless Automation
Webhooks allow you to pass real-time information between applications. In the case of exit interviews, Enalyzer’s webhooks allow you to automatically trigger exit surveys and send the data directly back to your HRM system, streamlining the process and saving you time.
Here’s a scenario: you’re the HR manager at a tech company. When an employee resigns, an incoming webhook triggers an exit interview survey. The employee will receive an email with a link to the survey, where they can provide feedback on their time at the company.
Once the survey is completed, an outgoing webhook sends the data directly to your HRM system, keeping all the information in one place.
The Benefits
Using webhooks with Enalyzer’s exit interviews has several advantages.
Save Time: No more manual send-outs or waiting until the end of an employee’s tenure to conduct an interview. With webhooks, you can gather feedback as soon as an employee resigns.
More Data: By triggering exit interviews automatically, you can gather feedback from a wider range of employees, including those who may not have been selected for a traditional exit interview.
Analyze and Take Action
To fully understand why employees are leaving, you need to analyze and follow up on the data you collect from exit interviews. Enalyzer’s reports make it easy to drill down into the results and identify trends and areas for improvement. With this information, you can make informed, data-driven decisions to improve the employee experience and reduce turnover.
Monitoring employee engagement and satisfaction requires consistency and this can be time-consuming for managers. With our new feature release of teams and employee profiles, you can empower your managers to collect and analyze feedback with just a few clicks. Reading time: 3 min.
It’s impossible to not be part of a team. Teamwork combines different skills, approaches, and ways of thinking. Teams that know how to work together are great assets to companies since they help achieve results, however, when a team doesn’t operate like a well-oiled machine, it can cause delays in delivery, decrease in morale and strategic failure.
If we look globally, companies are redesigning their organizations to be more team-centered which means teamwork isn’t going anywhere, so it’s important for you and your company to know have the tools you need to assess the strengths and weaknesses of teamwork in your organization.
Teamwork efficiency and collaboration can be affected by a number of factors from changes in work tasks, team members or employees’ personal lives. Therefore, monitoring teamwork engagement and efficacy requires constant measuring. Well-designed surveys that have a strong theory-based framework and account for the goals and objectives of your organization will yield the data you need to take action. We promise you. But, and it’s a big but, that will not bring about real change unless you empower your managers with the right tools so they can do their work.
That’s why we released employee profiles and teams.
This platform update allows your managers to continuously and easily assess their employee engagement and team performance. Whenever they need to collect feedback, they simply pick the team that needs assessment, import the background information already stored and invite their employees with just a few clicks.
The employee background information stored allows every single manager to slice and dice through the collected feedback to understand and identify problem areas, giving them the information they need to keep employees happy, engaged and for teamwork flourish.
First things first, have you met Enalyzer organizations?
Organizations allow you to have all your company’s employees, data and content under one online roof and not distributed throughout individual employee accounts. Everything created within the organization will always stay there and can never be transferred out, since leaving an organization means leaving all the work you’ve created behind. In short: organizations keep your company’s data in one place and protects it from employee turnover.
Integrate your organization with Azure Active Directory (AAD) and automatically add all your employees to your organization. This provides them with single sign-on (SSO) which adds security to your organization and convenience to your employees. Plus, organization members will be automatically added or removed based on their AAD membership.
Now it’s time to organize employees in teams
Whether your organization adheres to conventional or dynamic hierarchies or a flat structure, we can accommodate to your structure. With Enalyzer, you can create teams that reflect your organization and use them to group your employees. Teams work with a hierarchy structure, that allows you to create teams within teams and you can use this structure to collect feedback as well.
All employees have employee profiles with various background variables, so when you invite a team, you can import all employee variables.
Add your employees and set up their profiles
You can add any and all organization members as employees so you can easily collect their feedback and you can customize employee profiles. Employee profiles consist of their background information, aka demographic data that you can customize. You get to decide which variables these profiles contain, e.g. age, gender, salary, manager and more. Instead of manually setting up a CSV every time you conduct a team or employee survey, you can just import the data stored in the employee profiles. And, of course, all employee background information can be used to segment, benchmark, and drill down into your data when you analyze the collected feedback.
With our quick results summary report, managers can also get a quick overview of employee feedback. If you’re not sure where to start, we created a template for you!
Reports are crucial for any measurement, however, if set up improperly, they can confuse and even misguide readers. In short, mistakes in the report setup might not make sense to those who need it the most. Nevertheless, well-thought-out reports can quickly deliver insights, as well as discover patterns in your survey data.
To help you bring data to new levels, we have compiled 10 things to keep in mind when designing Enalyzer reports to maximize the return on your reports. But first things first…
The quality of your report is defined by your survey. To achieve a quality report, you have to start with a survey that has a clear purpose in the form of goals and objectives, formulate unbiased and clear questions, and have a response rate that is representative of your target audience. Great, now that it is out of the way, let’s move on to our 10 tips for building better reports!
1. Share your report for a higher response rate
One of the main goals for any survey is to get a high response rate and sharing your report with respondents is the best way to reach this goal. When you share your survey with your respondents, it’s a good idea to share your report as well. Sharing survey results is one of the best ways to increase participation. For example, for B2B customer surveys, account managers can share the results with their customers, since they already have a relationship, and it can push customers to leave their feedback. As for employee surveys, you can nudge your employees to leave their feedback by showing the results divided by department, this can create a small competition which unquestionably will lead to a higher response rate.
2. Your survey sets the tone
Your survey’s audience and frequency have a direct influence on your report setup, anonymity, distribution, and maintenance. Let’s take Customer vs. Employee surveys as an example.
Readers: The first thing that is already decided by your survey is the report audience, aka the readers. For customer surveys, the account managers are the ones that need insights to improve and better understand the customer experience, whereas, for employee surveys that responsibility falls under HR and/or managers.
Filters: The readers define the filter setup of your reports. Employee reports operate with closed filters so that department managers can only access their feedback and no other department results. On the other hand, customer reports can have open filters that can help you filter down to very specific customer groups and view specific results.
Anonymity: We recommend that employee surveys have an anonymity level of 5 completed responses to protect employee anonymity. In other words, data will not be shown unless there are at least 5 completed responses, this will make it impossible for managers to pin-point individual employees, as well as ensure confidentiality. If employees know their feedback will be handled carefully, they will be more likely to provide honest feedback.
3. Define your readers
Reports are meant to be presented to someone; they have an end-user which means you need to have their needs in mind when creating reports. Once you have your readers in mind, ask yourself the following questions:
Are they used to working with data in general?
How do they normally interact with data?
How detailed should the data be presented?
How much guidance should the reader have?
If your readers are used to working with data, they can easily navigate detailed reports. However, if the opposite is true, you might want to opt for focusing on averages to show key findings and metrics. Some readers need more guidance than others to get them through a report. This can take the form of texts summarizing key results and highlights, color intervals in charts to illustrate areas of improvement, and more.
The point is to think about who will be reading the report, their preferences, and their needs. Once you have this, the report setup will be a breeze.
4. Be consistent
The purpose of any report is to provide insight and for this to be done effectively, the information needs to be presented consistently. Readers will understand the information, discuss it, and make effective decisions based on what they see. This repetitive and consistent approach allows readers to move beyond understanding the data and begin interacting with the information.
What do we mean by a repetitive approach?
The first image is a mix of charts and color themes that looks messy and confusing. Readers will have to put an extra effort into understanding what’s being presented to them. However, if we look at the second image, we can see a pattern. Overall themes are illustrated with gauges, and sub-questions are presented with average bars, as well as stacked bars to show the distribution of responses and a color theme that clearly illustrates whether the responses are positive or negative.
In other words, the repetitive approach needs to follow a certain logic when it comes to your chart types, the terminology used, color themes, and the report layout.
5. Keep a structured layout
This tip goes hand in hand with the repetitive approach. Structure your report with sections to increase readability. Report sections should also be structured not only in terms of content, as we went through previously but also columns and layout.
6. Group and compare data with data series
Data series are for those who want to venture into complex reporting. A data series is a grouping of data based on one or more filters. You can plot multiple data series in a chart for comparison or benchmarking purposes.
Benchmarks give you an easy way to compare your results across departments, countries, years, and other variables. It a way of providing your results with context and understanding where your organization stands. With the Enalyzer data series function, you create the benchmarks, giving you full control over the entire process.
7. Filter out partial responses
Some include partial responses, which means respondents that did not finish the survey. However, over at Enalyzer, we recommend that you only work with completed responses.
Partial responses are incompatible with quota sampling and weighting because the base fluctuates across all questions. Moreover, it can be confusing to readers when the total number of responses changes across the report.
Finally, you never really know why a respondent left a survey. While it could be that they ran out of time, it could also be that the respondents wanted to review the survey before answering, which means you risk ending up with random data. This scenario invalidates and corrupts your data. Why take the risk?
Excluding partial respondents in Enalyzer reports is simple, just add a closed filter based on response status and select “completed”.
8. Guide the readers
Humans can’t process too much data at a time without getting overwhelmed. Getting overwhelmed leads to decision fatigue which makes it harder for your readers to think strategically. Consequently, you should help your readers by highlighting certain key metrics on the front page, especially if your report consists of multiple sections and charts.
Top/Bottom charts are brilliant for guiding readers and directing focus on what matters. Top/Bottom charts visualize the strongest and weakest data points which allow the reader to understand what is working and/or what needs improvement. You can supplement this by asking respondents which themes are most important to them, if any of them are part of the “bottom”, then you know where to direct reader focus.
9. Scale with report templates
Most of the time, you’ll be creating different reports for different readers, for example, a report for direct managers can look different from a report for top management. For that reason, we recommend that you create a report template that you can scale and save a huge amount of time.
We recommend you pilot test your report before you scale it up. A pilot test could involve sending it to key personnel and/or people part of your reader target audience and get feedback before you scale your report template into the full deliverables.
What’s even better is that with Enalyzer you can share report templates with your entire organization. When you share surveys as templates, you can choose to include reports as well. This will save your colleagues tons of time.
10. Practice makes perfect
As with many things, building reports is something you learn by doing. Remember that context is key, so ask yourself the following:
What type of survey?
Who are the readers?
How are you going to distribute it?
The best way to start is to play around and get the first section ready, after that you can use our edit in bulk function to get through the remaining sections quickly.
Let’s be honest, 2020 has not been the best year. We started with the Australian fires and quickly found ourselves in a global pandemic. COVID-19 has changed our lives and thrust us into a new normal and workplace revolution that we were not prepared for. Nevertheless, we are doing the best we can with the tools we have and Enalyzer wants to be part of this change
At Enalyzer, we have been working hard to bring you a platform that can help you connect with the new reality of your business. So, despite everything, let’s look back at 2020 features you might’ve missed.
TURN DATA INTO INSIGHTS
We’re always looking into ways for you to transform data into insights that will elevate your business and 2020 was not going to put a stop to that. This year we brought you two new chart types: Top/Bottom and Theme Overview.
TOP/BOTTOM CHARTS
Top/Bottom charts are brilliant for guiding readers and directing focus on what matters. Top/Bottom charts visualize the strongest and weakest data points which allow you to understand what is working and/or what needs improvement. You can supplement this by asking respondents which themes are most important to them, if any of them are part of the “bottom”, then you know where to direct reader focus.
Speaking of themes, surveys are often divided into themes that can consist of one or more questions. Usually, matrix questions will be used to cover a theme. For example, one matrix questions consisting of several sub-questions is there to measure feelings and opinions of the course leader. With Theme Overview charts, you can compare several themes in a single chart.
Organizations keep your company’s data in one place and protects it from employee turnover. As more of you were hoping over to organizations, we wanted to give them a serious upgrade in 2020 and give you an even better platform. Organization members can now share survey and report templates from within the platform, you can connect your contract with your organization and allocation contract plans among your employees and you can easily survey your organization employees.
ORGANIZATION TEMPLATES
We believe that the way to better insight is through collaboration, therefore, to save you precious time, organization members can share your surveys and related reports as templates that can be accessed by any organization member. No one has to start from scratch ever again.
Do you have a multi-user contract with us? Then this update is for you. Connect your contract to your organization and you’ll be able to automatically distribute contract plans amongst organization members. Once connected and the automatic allocation setting enabled, members that start using features that required a paid plan, will be automatically updated to one of the plans included in your contract. Learn how to connect your contact to your organization Learn how to automatically allocation contract plans
SEND RECURRING SURVEYS TO ORGANIZATION EMPLOYEES
Measure the employee experience requires consistency and this can be time-consuming. With our employee profiles and groups feature, you can empower your managers to collect and analyze feedback with just a few clicks. It’s easy, upload your employee information to your organization and invite employees to surveys directly from Enalyzer by using the stored data in their profiles, instead of manually setting up a CSV every time you conduct a survey.
We want to develop a platform that you see value in and get value from, therefore, we love receiving your feedback. But do you know what we love more? Making your wishes come true.
REPLACE BUTTON LINKS, IMAGES AND VIDEOS FOR REPORT VERSIONS
If your report has a video, image, or a button link in a text element, you are able to replace any of these for a specific version. In other words, your versions can have their own images, videos, and buttons depending on your needs. It’s perfect to contextualize your report versions, if they need their own videos or images because they are region/country/department-specific, you can now easily do that. Learn how to use this feature
PRINT SURVEY
Probably one of our most requested features of all time. Print your survey and get an overview that you can share with teammates and managers.
ACCESSIBLE ENALYZER SURVEYS
At Enalyzer, our development team is always working on improving the experience for survey and report administrators, as well as respondents. Therefore, we’re excited to announce that Enalyzer surveys are WCAG 2.1 Compliant, in other words, we’ve made our surveys more accessible to respondents with disabilities.
At Enalyzer, our development team is always working on improving the experience for survey and report administrators, as well as respondents. Therefore, we’re excited to announce that Enalyzer surveys are WCAG 2.1 Level AA Compliant, in other words, we’ve made our surveys more accessible to respondents with disabilities.
What does this mean?
The Web Content Accessibility Guidelines (WCAG) are a set of guidelines for making online content and websites accessible to people with disabilities. They cover things such as writing instructions in clear language, provide alternative text for images, and ensuring that anyone can navigate the website/application with just a mouse and a screen.
A screen reader is an essential piece of software for a blind or visually impaired person. A screen reader, transmits whatever text is displayed on the computer screen into a form that a visually impaired user can process, usually tactile, auditory or a combination of both. In other words, screen readers can read the text aloud and/or communicate data via a braille display.
Enalyzer surveys are now compatible with screen readers.
Best practice tips for you, the survey creators, would be to include the
necessary text to enable a respondent to successfully navigate and complete a
survey by using a screen reader.
Screen magnifiers
A screen magnifier is a software application that increases the size of text and graphics on computer screens. They work like a magnifying glass hovering over the screen, enlarging everything around the cursor for easy reading. Enalyzer surveys are also compatible with screen magnifiers.
We pride ourselves on our design and UX, and after endless meetings and discussions, we’ve applied some changes to make the Enalyzer experience better for you. We have improved transitions screens, menus and visuals to make your experience even smoother.
Minimalistic design
We’ve
grown. A lot. We’ve introduced new features and updated existing ones, however,
the Enalyzer UX has remained the same.
After
listening to your experience with Enalyzer, we realized that it was time for a
change. Though overall there is high satisfaction with our interface, it became
clear that you needed an experience that was even faster and more intuitive but
yet kept its simplicity.
The new menu
The menu
that you know with all the Enalyzer areas remains untouched, however, the
navigation is significantly different. One of our main focus areas is to
deliver an uncluttered interface, which means features are only available to
you when you need them. We realized that we could improve this when it came to
our menu, so we had to make some changes. The new menu is designed to be faster
and requires less clicking around.
To ensure
that you can navigate more efficiently between the different areas, we have
removed the icon pane. Instead, the areas are readily available and the menu
can stay open while you’re working, if you don’t need it you can simply hide it
away.
Decluttering menu items
As mentioned before, we have developed tons of new features, which has led to several menu items. Though the navigation was smooth, we saw room for decluttering. Menu items have been renamed and some have been removed in order to simplify the navigation and improve your experience.
Wait… what were they called before and where can I find things?
In surveys… – Build: this is now called content – Design: nothing has changed – Configure: this is now called settings – Collect: this is now called responses – Messages: you can find this under “options” in responses – Create report: this has been removed
In reports… – Build: this is now called content – Configure: this is now called settings – Share: this is now called readers – Download: this remains unchanged – Design: this is new! report color themes and report download settings have been moved here
We love the
new interface and we know you will too. Keep sending us your feedback, we need
it!
Refshalevej, or more specifically, Refshaleøen has been our home for 10 years and we’ve seen it change right before our eyes, from an industrial shipyard into one of Copenhagen’s top destinations.
We want you to get the best out of your summer holidays, so if you’re considering a staycation or your traveling to Copenhagen, we’ve compiled a list from places in our street that you should not miss!
NOMA — Refshalevej 96
Photo by Rasmus Hjortshøj
Our first stop is right before we hit Refshaleøen and it’s the famous Noma. For more than 13 years, the Nordic restaurant Noma was the place to be for everyone. The Michelin-starred restaurant garnered stellar reviews and was on nearly every single best-of-year lists. All of this made a star of chef René Redzepi. And then in 2016, Redzepi shocked everyone when he revealed he would be closing Noma and travel to find inspiration.
In 2018, he reopened Noma in a new location, Refshalevej and just placed second on the 2019 World’s 50 Best Restaurants list. Noma’s new home is a former military warehouse that stored mines for the Royal Danish Navy.
La Banchina — Refshalevej 141
Right outside our office, we arrive at La Banchina. This restaurant has a delicious Italian-inspired menu and a great selection of natural wine. During the summer La Banchina provides one of the best spots for sunbathing and jumping in the water, whereas in the winter, their wood-fired sauna gets Copenhageners all set for a cold dip in the harbor.
Copenhagen Contemporary — Refshalevej 173A
Copenhagen Contemporary (CC) is Copenhagen’s newest art center and you can find it in the old welding hall at Refshaleøen. With a massive industrial hall space of 7000m2, CC is exploring contemporary art in terms of scale, format, interactive installation art, performance art, and video art. They opened in the spring of 2018 and they’re already breaking waves in the international art landscape.
REFFEN — Refshalevej 167A
Photo by Daniel Rasmussen
Reffen is probably one of our favorite spots for the simple reason that there is delicious food from across the world. Reffen is the home of the best street food market in Copenhagen but you’ll find more than food stalls, there are also bars, creative workshops, craftsmanship, clothing — it has everything! And it gets better, Reffen consists of a 6000m2 area, and there is access to another 4000m2 area by the water, which gives you an amazing view of Copenhagen.
CopenHot – Refshalevej 325
Photo by CopenHot
We are ending our little tour but we are certain that we saved the best for last: CopenHot. CopenHot will give you the spa experience you didn’t know you needed and that you’ve probably never tried before.
You can cruise the Copenhagen canals in a spa boat, yes a spa boat. You can also chill out in a fire-heated barrel spa at the harbor. There’s also a warm sauna with a panoramic glass wall that gives you a great view of the harbor.
What are you waiting for? Bring a towel and swimwear, and remember to shower before you arrive.
Honorable mentions
Refshaleøen has transformed from a historical industrial shipyard into a new destination in Copenhagen, and we love it. It is impossible to fit everything on this list so we thought we would add a few more spots. Because why not? It’s our blog post.
Mikkeller Baghaven (Refshalevej 169B) allows you to drink world-renowned brews in one of the best spots to enjoy the sun in Copenhagen with a fantastic view of Copenhagen’s city center, Amalienborg Palace and The Little Mermaid.
Baby Baby Bar (Refshalevej 151) is a pop-up bar in front of our office. They have a water slide – oh yes! And they capture the essence of Refshaleøen. They are a perfect little oasis in the middle of an industrial desert, we can only recommend. Remember to bring your bathing suit!
Blocs and Walls (Refshalevej 163D) on Refshaleøen is the largest climbing center in Scandinavia. Come here and meet state-of-the-art climbing walls and boulders. In order to boulder, you only need to rent a pair of climbing shoes if you don’t have your own. If you’re thinking, the weather is too great to be inside, no worries, they have a climbing wall outside as well.
We hope you enjoy our neighborhood and your summer holidays. Have a great summer ☀️
Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration.
Insight
We all work with data, Enalyzer allows you to turn that data into insight. Analyze your data through tailor-made reports that will help you identify trends and areas of improvement. Share the insight with all members of the organization, from managers to employees, so everyone can act and improve the stakeholder experience.
Collaboration
Everyone can collaborate on gathering and working with data, building reports, as well as sharing and reading reports; thereby implementing an insight-driven culture in your organization.
Platform
Every single member of your team is different and has different experiences. Enalyzer is a user-friendly tool that embraces everyone in your organization, regardless of data expertise. You don’t have to be a research expert to get started right away. The Enalyzer platform empowers everyone from student assistants to project managers by giving them the insights they need when they need them.
Enalyzer is highly secure, scalable, compliant and continuously audited to ensure your security and comfort. Lastly, the platform is completely backed up with a plethora of services from customer service, webinars, and consultants ready to assist.
Easier and better collaboration
Bring your entire team to Enalyzer and start collaborating with your team on surveys and reports through workspaces.
Are you part of several teams? No problem, with one account, you can be a member of several workspaces. As a workspace administrator, you can invite your entire team and start collaborating. Since teams change all the time, members can easily leave or be removed whenever it is no longer relevant for them to be part of the workspace.
To work together, workspace members simply have to include their surveys and reports and get cracking. Your graphic designer doesn’t have to wait until you’re done setting up the questions to personalize your survey’s look. Instead, you can get your work done at the same time. Workspace members can edit anything about your surveys and reports, however, all the items you own can only be deleted by you and you can exclude them from the workspace at any time. So far, so good, right?
Everything under one online roof
With an organization, you can ensure that all data and content related to your company is in one place and not distributed throughout individual employee accounts. Everything created within the organization will always stay there and can never be transferred out, since leaving an organization means leaving all the work you’ve created behind. In short: organizations keep your company’s data in one place and protects it from employee turnover.
We’re closing in on the end of the year, so we thought we would sum up 2018’s highlights, i.e. the features and updates made in 2018 that you absolutely need to know about. Maybe you missed some?
Score Calculator
Enalyzer’s score calculator is the perfect feature for making quizzes, online order forms and more. You can calculate scores for answers in quizzes or total up prices on an order form. Our score calculator, allows you to apply calculations and a score/price to your questions. Each response alternative to a question can be given different values, and calculations can be made on those values. Additions, subtractions, multiplications, and divisions can be made on the entire survey.
Background images from Unsplash
With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly talented design team that make our Enalyzer surveys, quizzes and forms look professional and eye-catching. But we know that not everyone has access to a professional photographer or graphic designer. This is unfair. Everyone should be able to create stunning surveys. To fix it, we teamed up with leading image provider, Unsplash, to give you access to over 550,000 high-resolution images right inside your Enalyzer account – for free. To give you complete control, we have also added the possibility to stretch the images, so they take up the entire screen regardless of the device. Remember, Enalyzer is 100% responsive, which means it adapts to all screen sizes and now so do your images! You can also fix images positions, so even if the respondent has to scroll through a page of questions, your images will be fixed. Finally, you can select the alignment of images as well as tile them or not.
Response receipts
Your respondents asked you for the option to view, print, and change their responses and you asked us. A lot. So we brought you the response receipt. As a default, Enalyzer surveys include a response receipt button in the last element of your survey. The response receipt button allows respondents to change their answers, as long as your survey remains open. Regardless of the survey status (open or closed), the response receipt would allow respondents to always view and print their answers.
Wait a sec, what if I don’t want respondents to change their answers? There may be times when you’d like to disable the option for respondents to change their answers, for example, for quizzes! If you are testing people’s knowledge, they shouldn’t be able to go back and change their answers. Of course, we thought of that too, so you can disable this option and still give respondents the option to view and print their answers.
Website collector
Adding surveys, forms and quizzes on websites to collect data has great advantages. We know, you know, so we made it happen! We wanted to deliver something flexible and simple, so that you didn’t have to involve the IT department. Now, you can add your Enalyzer survey as a standard embed, a pop-op or a button, simply add a tag to your website’s HTML, activate the website collector and you’re good to go.
Bulk edits in reports
You created data series for your 2017 results and 2018 results and now you want to use them to benchmark 25 charts but it’s going to have to wait until the next day because you don’t have time to add them manually to every single individual chart. Not anymore!
As long as the setting you want to edit is shared by all charts, for example, all chart types can be displayed as vertical bars, then you can make bulk edits. Save time to do better and more important things, like evolving your business.
Share reports
We updated the way to share reports online. When you share a report online, the report reader has to log into Enalyzer or create an account if they don’t have one to access the report. The benefits? Report administrators now have full control to view their readers, manage their roles, and control their access to the report.
Report versions
When you’re monitoring your data based on different criteria, the last thing you want to do is define your filters each and every time you want to look at your data. With report versions, you can define your filter criteria once and save it for later use, for example, you can have one version filtered through the Brazilian office and another one for the London office. And to top that, you can share your reports versions with others. In other words, you can share the Brazilian office results with the Brazilian managers and they won’t have access to the results of the other offices. Oh, it gets better – you can create and share report versions at the same time with a CSV file. So, if you have to create reports for 100 managers, we got you covered. It’s an easy and simple way of controlling who has access to what.
Need help?
Awesome feature releases aren’t the only thing we do. We’ve also updated our consultancy services. We measure and improve customer and employee metrics, such as engagement and loyalty. We work with data which allows us to provide valuable insights that will elevate and improve your business. By pooling together the collective knowledge, experience, and expertise our consultants have to offer, we can identify the issues that need your attention and help you with a strategy and action plan.
With every single project we take on, we focus on listening, delivering and sustaining. We listen: To ensure that you get the best results to elevate your business, we first have to understand your goals, challenges, needs, expectations, and how you work. Only then can we develop the right solution. We deliver: For solutions to work, they have to be implemented. We see ourselves as your partners in crime and we’ll make sure you understand the provided insights fully and guide you into implementing change. We sustain: We deliver sustainable solutions that yield long-term results. To ensure that, we offer training, staying with you over time, and any assistance you may need.
Customize the “end survey” button. You can now edit the text of the last button in your survey, some of the most popular uses are: submit, contact us, and thank you.
Make a response option exclusive. If you have a multiple choice question that allows for multiple answers, you might want to make one of them exclusive, e.g. “none of the above”.
Profile pics. Personalize your Enalyzer account with a profile picture and let your team in organizations and workspaces see your pretty face.
Raw data download. Your survey’s raw data can now be downloaded as a CSV file. Plus, all downloads, Excel, SPSS and CSV, have a number of options on what data to include, e.g. only respondents marked as “completed” or for a certain time period. Finally, PRO+ users can generate a permanent link that allows downloading the raw data as a CSV file outside of Enalyzer.
We have big plans for 2019 – seriously – so keep an eye out for bigger and better things. We can’t wait for 2019. Happy holidays!
Want to gather information from your website visitors? Embed your surveys, forms, and quizzes on your website and collect data from the right people.
Email distribution remains the most popular way to attract respondents since you can invite the exact audience whose input you desire and track their participation. However, we must not overlook the advantages other survey distribution methods have, for example, embedding.
With Enalyzer, you don’t need to be a website developer. Simply add a tag to your website’s HTML and you’re good to go.
When should I embed?
There are plenty of scenarios where embedding is beneficial, here are just a few:
Registrations
This could be anything from event registration, to newsletter subscription, to job applications. If you have a detailed post about an upcoming event or are look to hire new people, you’ll see more and better results if they can register right then and there, instead of being redirected elsewhere. We recommend a standard embed.
Go to collect in your survey and select the website collector
Copy/paste the tag in your website’s HTML
Click on standard embed and define its size
Click ‘get code’ and place it where you want to embed your survey in your site
Once satisfied, activate the website collector
Feedback
Make it easy for customers to contact you directly in every single platform, for example, people can now message you directly on Facebook. But why is it that the majority of companies think it’s enough to just list their phone number/email? Whether it’s a contact or a feedback form, we advise that you make it visible and accessible by adding a button on the corner of your website.
Go to collect in your survey and select the website collector
Copy/paste the tag in your website’s HTML
Click on ‘button’ and design it to fit your brand. The button will be on the bottom right corner of your website.
Once satisfied, activate the website collector
Website insights
The best place to gather thoughts and comments about your website and blog is at the scene of the crime (was that too gory?). This could be collecting feedback on recently redesigned pages, purchase experience, overall impressions. For this, we recommend pop-up surveys.
Go to collect in your survey and select the website collector
Copy/paste the tag in your website’s HTML
Click on ‘pop-up’, insert the text, design it to fit your brand, and define the second delay.
Visuals are everything. With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly talented design team *humble brag* that make our Enalyzer surveys, quizzes and forms look professional and eye-catching. But we know that not everyone has access to a professional photographer or graphic designer. This is unfair. Everyone should be able to create stunning surveys. So, we fixed it.
We’ve teamed up with leading image provider, Unsplash, to give you access to over 550,000 high-resolution images right inside your Enalyzer account – for free. Did you get that? Adding a stunning background image to your survey is as easy as adding a question.
To give you complete control, we have also added the possibility to stretch the images, so they take up the entire screen regardless of the device. Remember, Enalyzer is 100% responsive, which means it adapts to all screen sizes and now so do your images! You can also fix images positions, so even if the respondent has to scroll through a page of questions, your images will be fixed. Finally, you can select the alignment of images as well as tile them or not.
About Unsplash
Unsplash provides a huge library of free, do-whatever-you-want high-resolution photos. Thousands are added every day by a community of over 90,000 photographers and creators. Unsplash is trusted by tons of businesses, probably some of your favorite ones, such as Squarespace, Trello, Slack and Medium.
Online order forms should engage people. They should attempt to imitate an offline experience as much as possible and they are an integral part of a satisfactory customer experience. When customers browse your online store and are ready to purchase your goods or services, they should be met with hospitality and be attracted by your products/services, just as they would in a face-to-face interaction.
Calculate prices
If you’re selling more than one product or service then you need a form that can dynamically add up prices as the customer places their order. Enalyzer’s Calculator feature allows you to easily set these calculations up and merge the total score wherever you want. So, when your customer is done placing their order, you can direct them to an end page showing the total amount to be paid.
Brand everything about your form
Your brand should be part of your online order form. Use Enalyzer design features to add background images, change the font, and add images, videos, and even GIFs. If you’re looking for stock images, we’re glad to tell you that we’ve partnered up with Unsplash to bring over half a million high-res photos to use free of cost as your background image.
With Enalyzer, you can use other question types to further engage customers and elevate their experience. For example, display your products with image choice questions. If you allow users to upload their own designs, for example, printing logos on different merchandise, you can use an image upload question that allows them to upload the design they want to be printed.
Take customers down their own paths
Show custom messages depending on customers’ choices. Maybe an item is sold out, instead of removing it from your form, you can create a condition and show them a page informing them of when the item will be available again or ask for their email so you can inform them of its availability. Another option would be to redirect them to a page recommending other items they might be interested in based on their current basket. There are plenty of options!
Get notified when someone places an order
When a customer places an order, you need to be notified immediately. With Enalyzer, you can tag incoming responses and be notified when they come in. How? Let’s take the Business Card order form as an example, you can create a category for every package you provide and enable notifications. When someone places an order, you will be notified by email and are able to see the entire order.
Send invoices instantly
Just as in physical stores, when customers are ready to pay, they want to do it as fast as possible. Therefore after placing an order, they need an invoice immediately – like super fast!
Don’t freak out, Enalyzer, Zapier and 1000+ apps, aka the holy trinity of productivity, has the solution. By connecting your Enalyzer account to another app via Zapier, your customers will receive an invoice instantly after clicking submit my order.
How does it work? With more than 1000 apps, the possibilities are endless but we have a couple of examples.
Webshop apps.
We know what you’re thinking if I have a webshop, why do I need an online order form? Plenty of reasons! For example, in case you don’t accept online payments or you need to contact your customers before the payment, a webshop checkout process might not be convenient. Instead, they can fill out your order form, you can assess their order and continue to the payment process later. With Zapier, you can connect your webshop, e.g. Shopify, to your Enalyzer account, so when customers place an order via your Enalyzer form, Zapier creates an order in Shopify.
Invoice apps.
Maybe you have an independent website and use invoice platforms to manage all your invoices. No problem, we can handle that too. If you’re using an invoice app, such as Xero, Invoice Ninja or Wave you can connect them to Enalyzer and achieve the same result. A customer places an order via your Enalyzer form, Zapier creates an invoice in your app – voila!
Even simpler.
Have you heard of Webmerge? They automatically generate PDF and Word DOCX documents merged with data from other web services. Create a simple WebMerge template, sync it up with your Enalyzer account via Zapier. And instant invoices!
Need inspiration?
Online order forms are great. Having a tool that can make your online form feel like an online shop is better. To give you a sense of what you can accomplish, we recommend you have a look at Enalyzer’s order form templates.
HAIRDRESSERS APPOINTMENT REQUEST FORM
BUSINESS CARD ORDER FORM
This template allows customers to make an online hair appointment. It gives customers the chance to book the time and date of the appointment, the service and the stylist. Enalyzer’s Calculator shows the price to be paid after the appointment at the end of the form.
This template is a great example of a professional looking order form aiming to sell business cards packages with different designs that can be customized with a profile picture and logo. Enalyzer’s Calculator shows the final price of the purchase at the end of the form.
With Enalyzer’s categories and notifications, you can tag responses and receive email notifications when incoming responses match your criteria. This way, you can stay on top of incoming responses and react to them immediately. Does this sound useful but abstract? Well, it doesn’t have to be. To help you make better decisions, we’ve compiled 3 useful examples that you can use as inspiration.
Customer satisfaction score (CSAT)
CSAT is a broad term that encompasses various types of methods and survey questions to assess the satisfaction level customers have of your product/service or interaction with your company. Depending on your goals and objectives, your customer satisfaction survey can range from a single question, a set of questions, or a long survey. Nevertheless, the following question, or a similar one, should always be included:
“How would you describe your overall satisfaction with this product?”
Once you’ve done that, depending on your chosen scale, you can categorize your respondents into supporters, neutrals, and critics. You can activate notifications for the supporter and critic categories and be alerted on the incoming responses that match this criteria. In other words, from then on, you’ll get email notifications whenever a customer is satisfied or dissatisfied with your service/product and contact them instantly.
Expense reimbursement
When employees spend their own hard earned cash on business-related expenses, they have to be reimbursed. Didn’t you know that? Awkward… Anyway, this can include business travels, lunches and/or transport. Many companies have an Excel template that employees have to use every time they need to be reimbursed, however, with Enalyzer you can make this easier for everyone involved. As the HR responsible, set up a reimbursement survey where you ask about the type of expense, employee details and an expense amount. Once you’ve done this, set up a category based on the expense type to keep a tidy overview. Enable email notifications and you’ll know when someone needs to be reimbursed. No more Excel. You’re welcome.
Répondez s’il vous plaît
You are planning an event, for example, your birthday and you’d like to know who is coming and if they’re bringing +1s, so you naturally set up a quick survey to handle the RSVPs. Divide your guests into three categories, those that are attending, those bringing +1s and those who are not attending. Once you’ve done that, you can enable email notifications on all or some of the categories and keep up with your growing guest list!
We’ve been working non-stop this entire year on new features and updates to make data collection easier and smarter for you. To go out with a bang, we’ve brought you a roundup of features we released in 2017 that you may have missed.
End pages
Thanking your respondents for completing your survey is not something that should be overlooked, that’s why we introduced end pages and these bad boys serve several purposes. Not only can you create customized messages to thank your respondents for taking the time to complete your survey but you can also redirect them to any URL, this could be your website, blog or another survey. You know what else? You can add social media icons to end pages and allow respondents to share your survey with their networks.
Zapier integrations
We were (and still are) really excited about this one! We partnered up with Zapier so you can connect your Enalyzer account with 1000+ apps and automize all your work processes.
Whether you just made a sale on Shopify or you’ve added a new contact to your Google Sheets database, Zapier integrations make follow-up surveys easier and faster. While data is being transferred, you can spend your time analyzing your data as it comes in – all with Enalyzer’s real-time updated reports.
Here are some Zap templates to get you quickly started:
Importing background information
Background variables are excellent for digging into data and working with these shouldn’t be complicated. We added a step to the invitation flow, so now you can easily import a .csv file with all the background information you have on your respondents such as department, seniority, and customer ID. If you’ve already added these to your survey, simply map the .csv fields to the existing survey variables and voilá – all your respondent’s data where it needs to be.
File and image upload
Pretty straightforward, with these question types, your respondents can upload files and images to your survey. Create a job application form, where applicants can upload their CVs or create a feedback form that allows people to upload screenshots and better explain their queries. You’ll get the perfect overview of the uploaded files in your reports and raw data files, as well as the possibility to download them straight to whatever device you’re working on.
Workspaces
Teamwork is slowly becoming the lay of the land, which means that your online tools need to follow suit and accommodate complex teamwork scenarios. With workspaces, you can share surveys and reports with your teammates across accounts. Simply create a workspace, invite your team and start sharing your surveys and reports so everyone in the workspace can edit each other’s work.
Organizations
Many of our users told us they needed a way to protect their data from employee turnover and centralize in one place. We listened and create organizations. Create an organization, invite all your employees and any surveys and reports they make will stay in one place. As the administrator of the organization, you will have access to all the content and workspaces created. The best part is that when employees leave, all the content they’ve created will stay in your organization.
Miscellaneous releases
Some releases aren’t large enough to deserve their own section but they are nonetheless worth a mention.
Share your survey on social media. With 1 click, you can now share your survey with different networks on Facebook, Google+, LinkedIn, and Twitter. Check it out.
Enalyzer is now in German! We’re always looking to expand and make Enalyzer available to as many users as possible. 2017 was the year we added German to our family.
Two-factor authentication. It provides an extra layer of security for your Enalyzer account by protecting it with both your password and your phone. Learn more.
View individual answers. Click on a respondent in your respondent list and view their answers. Here’s how to do it.
Mail your invoices. You can now automatically have your invoices sent to whoever you want, for example, the accounting department. Go go go!
Wait, there’s more…
We’re constantly releasing new features to ensure you have all the tools necessary to make better decisions for your business, employees, and customers. Aligned with this, we’re also looking to improve and update current features and this year was no exception.
Time series and counter charts
Time series allow you to follow the development of a variable throughout time so you can identify trends and effects of decisions. For example, you can follow your customer satisfaction score over time and see what changes affect it, e.g. more support agents lead to quicker response time and thus more satisfied customers – this will be reflected in your time series charts. Sounds great, right? Well, this is all possible now because time series are applicable to all relevant question types so you can track anything you want! We’ve done the same with counter charts, so now you can count anything you want, for example, your detractors, passives, and promoters when measuring your NPS®.
Reminders
Some people, when they first see your survey invitation have all the intention to answer it but are unable to do so right away and then simply forget. Reminders give them a second chance to participate in your survey. This powerful feature is now also available for anonymous surveys!
Did you know?
Hard works pays off cause we made it into Capterra’s Top 20+ Most Affordable Survey Software. Here’s what Liann Mosier, Product Report Specialist at Capterra had to say:
“We published a report that highlights the top 20 survey software based on affordability. Our affordability score is determined by an algorithm that includes features offered, cost of those features, and actual customer reviews which are compiled from across all Gartner Digital Markets (including GetApp, SoftwareAdvice, and Capterra). Enalyzer offered all 15 features that we identified crucial to survey software which helped them rank in the top 10.”
If you agree with Liann or have something to add, help us spread the word and leave a review.
We’ve got tons of new features planned for 2018 and our Dev team is already busy designing and building them – stay tuned.
Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.
You might be wondering why you can’t get Enalyzer on the App Store or Google Play, well that’s because it’s not a native app. Enalyzer is a responsive web app that adapts to any and all screen sizes, making it accessible to survey administrators, report readers, and respondents at any time.
Stop and rewind, responsive who?
Responsive web apps are websites that feel like applications. They are accessible through a browser and built to change their appearance based on the device being used. In other words, responsive web apps will adapt to any screen size.
Native apps are those you find on Google Play or the Apple Store. They are developed specifically for one platform and can take full advantage of all the device features, such as camera and GPS.
Responsive web apps vs native apps are the Britney Spears vs Christina Aguilera of the software development world. Everyone has an opinion and very dedicated fandoms, however, when it comes to choosing one, it boils down to preference and needs. When looking at our product and audience, the answer was clear – responsiveness was the way to go.
Why responsive?
More than half the world’s population uses a smartphone and more than half of the world’s web traffic now comes from mobile phones, which means that if you have a business today you have to have an online presence and that presence has to be responsive.
Many companies have both – think Facebook and Youtube – but since they are developed for a specific platform – think iOS or Android – the UX/UI and functionality from web to app is different and, in some cases, limited. We don’t compromise on functionality, so we chose to develop a 100% responsive web app.
What do you mean by 100% responsive?
That it adapts to every single screen size that interacts with Enalyzer, covering everyone from survey administrators to respondents. As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it.
We’re not advocating for working on weekends… but what if you just want to take a quick look at your customer satisfaction report to prepare for your Monday meeting? Instead of having to be bound to a desktop all weekend, you can go ahead with whatever plans you had and access your reports on your tablet or smartphone. Your charts will adapt to any screen size and still be easy to understand.
Respondents are the key to any survey. Their time is valuable and therefore it is vital that answering a survey doesn’t seem like a task or a struggle. Enalyzer’s responsive design will automatically adjust to the respondents’ device which increases response rates and rubs off on your brand.
Did you know?