Product releases

Use recurring surveys to stay connected with your workforce through the COVID-19 crisis

Recurring and continuous surveys are great tools that will help you stay connected with the reality of your business and…

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Recurring and continuous surveys are great tools that will help you stay connected with the reality of your business and assess the development of the KPIs you’re observing. Even though the world is slowly opening up, there are many still working from home and these conditions will not be changing any time soon. Recurring surveys are a great way of keeping your workforce connected and guide them through this crisis. Reading time: 6 min.

In the space of a few weeks, the world changed and we have been living under the new normal for months now. For many of us, a daily routine consists of a quick walk from our beds to the study, dinner table, or couch. We keep colleagues and managers updated via instant message and daily or weekly video calls. We try to manage our families and keep out any distractions while trying to achieve our KPIs. Despite everything, humans are creatures of habit and we are settling into the new normal the best way we can. But things are not normal.

Your employees’ ability to adapt is not, necessarily, a sign that they feel supported. So, don’t stop checking in and measuring their engagement, well-being, and satisfaction simply because they seem like they’re dealing. The world is slowly opening up but many keep working from home and we can safely say that getting back to normal is going to be a slow process, so you need to set up a system for continuous measurement, aka recurring surveys.

Step 1: Make a plan

A survey plan consists of defining the survey’s purpose and cadence, as well as addressing accountability.

The purpose

Before you set up you distribute your survey, sit down with all the stakeholders involved, and determine the survey purpose. Ask yourselves these questions:

  • What exactly are we trying to figure out?
  • Why do we want to know?
  • What do we hope to do with the collected feedback?
  • Who is our intended audience or population?
  • How are we going to access that target audience?

Survey goals are the key to successful measurement, without them, you may end up with unusable data and unable to take concrete action. A survey without a purpose is a waste of time.

The cadence

Your plan also needs to include a timeline. Recurring surveys should not be sent at random; they need a schedule. The survey cadence depends on two things:

1. How frequently do the conditions you are measuring change?

Once you define your survey goals, you’ll know the conditions and topics you need to measure to meet those goals. To determine a frequency, you need to think about how often these conditions or employees’ perceptions of them meaningfully change.

2. How often can you follow-up and take action based on the results?

When employees share their feedback, they expect to be listened to. Surveying employees and failing to follow-up on the results can backfire by spreading mistrust, increasing disengagement, and leading to decrease future survey response rates.

When considering survey cadence, you need to consider how often your managers can review and react to survey results. A follow-up includes some communications of the results back to the employees and action plans and these things take time – consider how much resources you have.

Perceptions of remote work could change frequently, therefore, we recommend asking every 1-2 weeks for the most recent and relevant data. With Enalyzer, once you set up reports and distribute them, you can watch real-time data come in, minimizing administrative work.

Accountability

In order to implement changes or setup new initiatives based on the collected employee feedback, you need to find someone who will be accountable. This person or group of people need to have the interest and authority to implement initiatives and changes. The best candidates are your managers, including top management.

Step 2: Define your tool kit

Recurring surveys can be costly and resource-demanding unless you find a digital platform that can minimize the administrative work involved in data collection, as well as insight reporting and distribution. Enalyzer minimizes the administrative work that constant measurement requires and it can easily embrace your entire organization. 

You might also want to integrate with other tools you’re already using, such as Slack, Google Sheets, Gmail, or popular HR apps such as Namely and PeopleHR. With Zapier, Enalyzer can connect to more than 1500 apps, so you can transfer employee feedback wherever you need automatically.

Step 3: Design your survey

You are now ready to build your survey and you’re in luck because we have a Remote Workforce template that measures six challenges remote workers face:

  1. Work-life balance
  2. Distractions
  3. Lack of sense of belonging
  4. Lack of communication
  5. Lower reliability and accountability
  6. Increased security challenges

Furthermore, the template is meant to be used as a communication platform. There is a higher response rate when top management chooses to communicate through the survey.

→ Check out the template

→ Add a copy of the Remote Workforce template in your Enalyzer account

You can customize the survey to be more specific to your organization and the goals you’ve defined. For example, the survey can start with a short video greeting and a one-pager that briefly explains the organization’s goals and priorities.

Step 6: Set up recurring surveys

Survey plan ✔️ Survey design ✔️ Now it’s time to send your surveys. You can send them manually according to the frequency you’ve chosen or you can set it all up to run automatically in Enalyzer using organizations.

  1. Create an organization
  2. Create teams that reflect your organizational structure
  3. Customize employee profiles
  4. Import your employees via CSV
  5. Setup an automation to send the recurring surveys automatically
  6. Focus on making insight-driven decisions

Step 7: Setup reports and distribute them

Reports provide data as soon as feedback comes in, so you can understand what’s going on in your organization immediately and track the development over time with time series charts. Distribute reports with your managers and give them read-only access to the insights they need to follow-up on the results. Managers can check their reports after each recurring measurement and always be up to date on how their team is feeling, as the world changes.

Step 8: Take action and communicate

With every measurement, make sure you look into the areas that need your focus and if needed, readjust the next measurement. Ensure your managers are taking initiatives to address issues that arise from the survey results.

Consistent measurement is always a good idea even before COVID-19. It’ll be a while until we’re back to business as usual, so for now, make sure your employees feel supported throughout these uncertain times.

Need help? We have can tailor a solution that meets your needs and get you started right away. Book a demo.

Accessible surveys with Enalyzer

At Enalyzer, our development team is always working on improving the experience for survey and report administrators, as well as…

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At Enalyzer, our development team is always working on improving the experience for survey and report administrators, as well as respondents. Therefore, we’re excited to announce that Enalyzer surveys are WCAG 2.1 Level AA Compliant, in other words, we’ve made our surveys more accessible to respondents with disabilities.

What does this mean?

The Web Content Accessibility Guidelines (WCAG) are a set of guidelines for making online content and websites accessible to people with disabilities. They cover things such as writing instructions in clear language, provide alternative text for images, and ensuring that anyone can navigate the website/application with just a mouse and a screen.

→ Enalyzer Accessibility Conformance Report WCAG Edition

Screen readers

A screen reader is an essential piece of software for a blind or visually impaired person. A screen reader, transmits whatever text is displayed on the computer screen into a form that a visually impaired user can process, usually tactile, auditory or a combination of both. In other words, screen readers can read the text aloud and/or communicate data via a braille display.

Enalyzer surveys are now compatible with screen readers. Best practice tips for you, the survey creators, would be to include the necessary text to enable a respondent to successfully navigate and complete a survey by using a screen reader.

Screen magnifiers

A screen magnifier is a software application that increases the size of text and graphics on computer screens. They work like a magnifying glass hovering over the screen, enlarging everything around the cursor for easy reading. Enalyzer surveys are also compatible with screen magnifiers.

Share the right insights with the right people

As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and…

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As Uncle Ben once told a young Peter Parker, “with great insight comes great responsibility.” Yes, he said this and he was talking about all of us who handle important and sensitive data. Enalyzer makes sure that you can easily share the right insights with the right people.

Let’s say that you are handling employee feedback and you need to share the results with relevant department managers in your organization, for example, the Sales Manager should have access to the Sales employee feedback but not Marketing. The question then becomes, how do you do this without creating a report per department, city, salesperson or manager?

Short answer: Enalyzer.
Long answer: Enalyzer report versions.

What are report versions?

They are filtered versions of a report, for example, an Annual Employee Satisfaction report that only shows data for 2018 or for a specific department. Report versions alone are extremely useful because instead of setting up filters every time you want to monitor your data, you can just switch between saved versions.

Nonetheless, report versions also ensure that the right insight gets to the right people. Simply set it up and share it, or even better, create them and share them in bulk using CSV files.

When you share a report, those you share it with can view it and interact with it, but can’t edit it. They see the data you’ve set up in their report version.

→ Learn how to create report versions

Invite respondents automatically via SFTP

Sending survey invites via email by uploading CSV files is one of the easiest ways of sending bulk invitations. However,…

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Sending survey invites via email by uploading CSV files is one of the easiest ways of sending bulk invitations. However, some people can catch themselves importing CSV files over and over and over again for the same survey. Are you one of those people? Well then, you might consider integrating Enalyzer with your SFTP (Safe File Transfer Protocol) server to automate the process and save time.

Automate, automate, automate

We’re about insight and informed decision making, that’s why we’re continuously improving the platform so you can spend less time doing manual work and more time elevating your business. Zapier remains an excellent way of connecting Enalyzer with 1000+ apps. However, you might want to connect directly to your SFTP server without middlemen, that’s why we brought you this feature.

Real quick, what’s an SFTP server? An SFTP server is a network protocol that provides file access, file transfer, and file management over any reliable data stream. In short, you can safely transfer files and directories between computers over a secure data network.

Let’s break it down…

Imagine you have a CRM (customer-relationship-management) system that automatically exports your customers’ information such as email and name as a CSV file to your SFTP server, and you’d like to send monthly survey invitations to them. What do you do?

Step 1: Connect your Enalyzer survey to a CSV file on your SFTP server

You’re already storing your CSV file in your SFTP server, all you need to do is connect it to your Enalyzer survey and ensure that any variables you might have are also transferred into Enalyzer, e.g. region, age, etc.

Step 2: Define the integration frequency

It’s time to select the frequency at which Enalyzer pulls the CSV file and sends the invitations. Let’s say you want to send surveys every month to your customers, then you can select “monthly” as the frequency.

Step 3: Select an invitation message

You’re sending out emails, so make sure you have your message invitation ready and simply select it while setting up.

Step 4: Make better decisions

Set up a report, sit back as results come in and use your time to retrieve insight and learn more about your customers.

→ Learn how to connect Enalyzer to your SFTP server

Enalyzer 2018: Year in review

We’re closing in on the end of the year, so we thought we would sum up 2018’s highlights, i.e. the…

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We’re closing in on the end of the year, so we thought we would sum up 2018’s highlights, i.e. the features and updates made in 2018 that you absolutely need to know about. Maybe you missed some?

Score Calculator

Enalyzer’s score calculator is the perfect feature for making quizzes, online order forms and more. You can calculate scores for answers in quizzes or total up prices on an order form. Our score calculator, allows you to apply calculations and a score/price to your questions. Each response alternative to a question can be given different values, and calculations can be made on those values. Additions, subtractions, multiplications, and divisions can be made on the entire survey.


Background images from Unsplash

With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly talented design team that make our Enalyzer surveys, quizzes and forms look professional and eye-catching. But we know that not everyone has access to a professional photographer or graphic designer. This is unfair. Everyone should be able to create stunning surveys. To fix it, we teamed up with leading image provider, Unsplash, to give you access to over 550,000 high-resolution images right inside your Enalyzer account – for free.
To give you complete control, we have also added the possibility to stretch the images, so they take up the entire screen regardless of the device. Remember, Enalyzer is 100% responsive, which means it adapts to all screen sizes and now so do your images! You can also fix images positions, so even if the respondent has to scroll through a page of questions, your images will be fixed. Finally, you can select the alignment of images as well as tile them or not.

Response receipts

Your respondents asked you for the option to view, print, and change their responses and you asked us. A lot. So we brought you the response receipt. As a default, Enalyzer surveys include a response receipt button in the last element of your survey. The response receipt button allows respondents to change their answers, as long as your survey remains open. Regardless of the survey status (open or closed), the response receipt would allow respondents to always view and print their answers.

Wait a sec, what if I don’t want respondents to change their answers? There may be times when you’d like to disable the option for respondents to change their answers, for example, for quizzes! If you are testing people’s knowledge, they shouldn’t be able to go back and change their answers. Of course, we thought of that too, so you can disable this option and still give respondents the option to view and print their answers.

Website collector

Adding surveys, forms and quizzes on websites to collect data has great advantages. We know, you know, so we made it happen! We wanted to deliver something flexible and simple, so that you didn’t have to involve the IT department. Now, you can add your Enalyzer survey as a standard embed, a pop-op or a button, simply add a tag to your website’s HTML, activate the website collector and you’re good to go.

Bulk edits in reports

You created data series for your 2017 results and 2018 results and now you want to use them to benchmark 25 charts but it’s going to have to wait until the next day because you don’t have time to add them manually to every single individual chart. Not anymore!

As long as the setting you want to edit is shared by all charts, for example, all chart types can be displayed as vertical bars, then you can make bulk edits. Save time to do better and more important things, like evolving your business.

Share reports

We updated the way to share reports online. When you share a report online, the report reader has to log into Enalyzer or create an account if they don’t have one to access the report. The benefits? Report administrators now have full control to view their readers, manage their roles, and control their access to the report.

Report versions

When you’re monitoring your data based on different criteria, the last thing you want to do is define your filters each and every time you want to look at your data. With report versions, you can define your filter criteria once and save it for later use, for example, you can have one version filtered through the Brazilian office and another one for the London office.
And to top that, you can share your reports versions with others. In other words, you can share the Brazilian office results with the Brazilian managers and they won’t have access to the results of the other offices.
Oh, it gets better – you can create and share report versions at the same time with a CSV file. So, if you have to create reports for 100 managers, we got you covered. It’s an easy and simple way of controlling who has access to what.

Need help?

Awesome feature releases aren’t the only thing we do. We’ve also updated our consultancy services. We measure and improve customer and employee metrics, such as engagement and loyalty. We work with data which allows us to provide valuable insights that will elevate and improve your business. By pooling together the collective knowledge, experience, and expertise our consultants have to offer, we can identify the issues that need your attention and help you with a strategy and action plan.

Check out our use case catalog and get inspired

With every single project we take on, we focus on listening, delivering and sustaining.
We listen: To ensure that you get the best results to elevate your business, we first have to understand your goals, challenges, needs, expectations, and how you work. Only then can we develop the right solution.
We deliver: For solutions to work, they have to be implemented. We see ourselves as your partners in crime and we’ll make sure you understand the provided insights fully and guide you into implementing change.
We sustain: We deliver sustainable solutions that yield long-term results. To ensure that, we offer training, staying with you over time, and any assistance you may need.

Learn how we can help you!

Honorable mentions

  • Customize the “end survey” button. You can now edit the text of the last button in your survey, some of the most popular uses are: submit, contact us, and thank you.
  • Make a response option exclusive. If you have a multiple choice question that allows for multiple answers, you might want to make one of them exclusive, e.g. “none of the above”.
  • Profile pics. Personalize your Enalyzer account with a profile picture and let your team in organizations and workspaces see your pretty face.
  • Raw data download. Your survey’s raw data can now be downloaded as a CSV file. Plus, all downloads, Excel, SPSS and CSV, have a number of options on what data to include, e.g. only respondents marked as “completed” or for a certain time period. Finally, PRO+ users can generate a permanent link that allows downloading the raw data as a CSV file outside of Enalyzer.

We have big plans for 2019 – seriously – so keep an eye out for bigger and better things. We can’t wait for 2019. Happy holidays!

→ Do you have any ideas? Please share them with us!

When and why you should add your survey into your website?

Want to gather information from your website visitors? Embed your surveys, forms, and quizzes on your website and collect data…

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Want to gather information from your website visitors? Embed your surveys, forms, and quizzes on your website and collect data from the right people.

Email distribution remains the most popular way to attract respondents since you can invite the exact audience whose input you desire and track their participation. However, we must not overlook the advantages other survey distribution methods have, for example, embedding.

With Enalyzer, you don’t need to be a website developer. Simply add a tag to your website’s HTML and you’re good to go.

When should I embed?

There are plenty of scenarios where embedding is beneficial, here are just a few:

Registrations

This could be anything from event registration, to newsletter subscription, to job applications. If you have a detailed post about an upcoming event or are look to hire new people, you’ll see more and better results if they can register right then and there, instead of being redirected elsewhere. We recommend a standard embed.

  1. Go to collect in your survey and select the website collector
  2. Copy/paste the tag in your website’s HTML
  3. Click on standard embed and define its size
  4. Click ‘get code’ and place it where you want to embed your survey in your site
  5. Once satisfied, activate the website collector

Feedback

Make it easy for customers to contact you directly in every single platform, for example, people can now message you directly on Facebook. But why is it that the majority of companies think it’s enough to just list their phone number/email? Whether it’s a contact or a feedback form, we advise that you make it visible and accessible by adding a button on the corner of your website.

  1. Go to collect in your survey and select the website collector
  2. Copy/paste the tag in your website’s HTML
  3. Click on ‘button’ and design it to fit your brand. The button will be on the bottom right corner of your website.
  4. Once satisfied, activate the website collector

Website insights

The best place to gather thoughts and comments about your website and blog is at the scene of the crime (was that too gory?). This could be collecting feedback on recently redesigned pages, purchase experience, overall impressions. For this, we recommend pop-up surveys.

  1. Go to collect in your survey and select the website collector
  2. Copy/paste the tag in your website’s HTML
  3. Click on ‘pop-up’, insert the text, design it to fit your brand, and define the second delay.
  4. Once satisfied, activate the website collector

→ Create a FREE account and start adding your survey to your website!

Add free Unsplash images to all your Enalyzer surveys

Visuals are everything. With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly…

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Visuals are everything. With images, you can better engage your audience while expressing your brand identity. We have a highly-skilled, amazingly talented design team *humble brag* that make our Enalyzer surveys, quizzes and forms look professional and eye-catching. But we know that not everyone has access to a professional photographer or graphic designer. This is unfair. Everyone should be able to create stunning surveys. So, we fixed it.

We’ve teamed up with leading image provider, Unsplash, to give you access to over 550,000 high-resolution images right inside your Enalyzer account – for free. Did you get that? Adding a stunning background image to your survey is as easy as adding a question.

To give you complete control, we have also added the possibility to stretch the images, so they take up the entire screen regardless of the device. Remember, Enalyzer is 100% responsive, which means it adapts to all screen sizes and now so do your images! You can also fix images positions, so even if the respondent has to scroll through a page of questions, your images will be fixed. Finally, you can select the alignment of images as well as tile them or not.

About Unsplash
Unsplash provides a huge library of free, do-whatever-you-want high-resolution photos. Thousands are added every day by a community of over 90,000 photographers and creators. Unsplash is trusted by tons of businesses, probably some of your favorite ones, such as Squarespace, Trello, Slack and Medium.

→ Create a FREE account and start building stunning surveys!

Create engaging online order forms with Enalyzer

Online order forms should engage people. They should attempt to imitate an offline experience as much as possible and they…

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Online order forms should engage people. They should attempt to imitate an offline experience as much as possible and they are an integral part of a satisfactory customer experience. When customers browse your online store and are ready to purchase your goods or services, they should be met with hospitality and be attracted by your products/services, just as they would in a face-to-face interaction.

Calculate prices

If you’re selling more than one product or service then you need a form that can dynamically add up prices as the customer places their order. Enalyzer’s Calculator feature allows you to easily set these calculations up and merge the total score wherever you want. So, when your customer is done placing their order, you can direct them to an end page showing the total amount to be paid.

Brand everything about your form

Your brand should be part of your online order form. Use Enalyzer design features to add background images, change the font, and add images, videos, and even GIFs. If you’re looking for stock images, we’re glad to tell you that we’ve partnered up with Unsplash to bring over half a million high-res photos to use free of cost as your background image.

With Enalyzer, you can use other question types to further engage customers and elevate their experience. For example, display your products with image choice questions. If you allow users to upload their own designs, for example, printing logos on different merchandise, you can use an image upload question that allows them to upload the design they want to be printed.

Take customers down their own paths

Show custom messages depending on customers’ choices. Maybe an item is sold out, instead of removing it from your form, you can create a condition and show them a page informing them of when the item will be available again or ask for their email so you can inform them of its availability. Another option would be to redirect them to a page recommending other items they might be interested in based on their current basket. There are plenty of options!

Get notified when someone places an order

When a customer places an order, you need to be notified immediately. With Enalyzer, you can tag incoming responses and be notified when they come in. How? Let’s take the Business Card order form as an example, you can create a category for every package you provide and enable notifications. When someone places an order, you will be notified by email and are able to see the entire order.

Send invoices instantly

Just as in physical stores, when customers are ready to pay, they want to do it as fast as possible. Therefore after placing an order, they need an invoice immediately – like super fast!

Don’t freak out, Enalyzer, Zapier and 1000+ apps, aka the holy trinity of productivity, has the solution. By connecting your Enalyzer account to another app via Zapier, your customers will receive an invoice instantly after clicking submit my order.

How does it work? With more than 1000 apps, the possibilities are endless but we have a couple of examples.

Webshop apps.

We know what you’re thinking if I have a webshop, why do I need an online order form? Plenty of reasons! For example, in case you don’t accept online payments or you need to contact your customers before the payment, a webshop checkout process might not be convenient. Instead, they can fill out your order form, you can assess their order and continue to the payment process later. With Zapier, you can connect your webshop, e.g. Shopify, to your Enalyzer account, so when customers place an order via your Enalyzer form, Zapier creates an order in Shopify.

 

Invoice apps.

Maybe you have an independent website and use invoice platforms to manage all your invoices. No problem, we can handle that too. If you’re using an invoice app, such as Xero, Invoice Ninja or Wave you can connect them to Enalyzer and achieve the same result. A customer places an order via your Enalyzer form, Zapier creates an invoice in your app – voila!

 

Even simpler.

Have you heard of Webmerge? They automatically generate PDF and Word DOCX documents merged with data from other web services. Create a simple WebMerge template, sync it up with your Enalyzer account via Zapier. And instant invoices!

Need inspiration?

Online order forms are great. Having a tool that can make your online form feel like an online shop is better. To give you a sense of what you can accomplish, we recommend you have a look at Enalyzer’s order form templates.

HAIRDRESSERS APPOINTMENT REQUEST FORM BUSINESS CARD ORDER FORM
This template allows customers to make an online hair appointment. It gives customers the chance to book the time and date of the appointment, the service and the stylist. Enalyzer’s Calculator shows the price to be paid after the appointment at the end of the form.

→ Test template

→ Get template

 This template is a great example of a professional looking order form aiming to sell business cards packages with different designs that can be customized with a profile picture and logo. Enalyzer’s Calculator shows the final price of the purchase at the end of the form.

→ Test template

→ Get template

 

→ Learn how to use the Enalyzer Calculator!

 

Make an impact with images and videos in your surveys and reports

When most people hear “survey”, they imagine a page or series of pages filled with rating scale questions asking them…

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When most people hear “survey”, they imagine a page or series of pages filled with rating scale questions asking them if they strongly agree or disagree. And we can’t blame them. Despite the available technology, most surveys are imitations of the good-old paper questionnaire. Now, don’t get us wrong, for many purposes this format works but don’t underestimate the power of videos and images. Multimedia engages an audience and can contribute to a coherent brand that is more likely to be remembered.

Enalyzer offers many ways to add videos and images to your surveys.

Clickable images

To engage respondents with the subject of your survey, you can present questions in a more colorful and interactive way. With Enalyzer, you can add image choice questions which allow you to add images as response options serving as a great alternative to multiple choice questions.

Interactive rating scales

Instead of a basic scale from 1-7, with Enalyzer, you can have a rating scale that features icons such as stars, smileys, and hearts. If you’re asking respondents to rate movies or a restaurant, they might be more inclined and engaged if they can provide a 5-star rating than just clicking on “I really liked it”.

Videos for better feedback

Questions can benefit from a visual component, actually, adding multimedia to your online surveys can improve your response rate, represent your brand, engage your audience, and more! If you think images can convey complex messages, the power of videos will blow your mind. For example, you can add training videos and test your respondents based on those or you can showcase your branding videos and receive feedback from test groups. With Enalyzer, you can add videos and images as independent elements and match them with one question or a series of questions.


Did you know?

 One of the many benefits of adding videos to your survey is that it allows participants to stop and rewind so they can give feedback as they go.

… and for better reports

Make your reports more attractive with images and videos. Adding your company’s logo or an introductory picture can take your report from simple to professional in seconds. You can also make them more interactive with videos, for example, if you added a video showing your website when surveying respondents, you can add the same video to your report, so report readers can understand the context of the feedback they’re about to read.

Bonus info: think first impressions

Before respondents read an introduction to your survey or any of your questions, they will see your invitation and survey design. These are just as important as everything else. With Enalyzer, you can create nice, clean and uncluttered survey invitations and reminders. You can also make your surveys look professional and stand out with background images, logos, colors, and fonts. With the design possibilities, you can create professional looking surveys with Enalyzer that make a lasting impression. These will engage your audience from the start, ensuring a higher probability of your respondents completing your survey. Enalyzer is 100% responsive, which means it adapts to any and all screen sizes, this includes your logo and any multimedia you’ve added to your survey.

→ Create a FREE account!

Stay alert with immediate notifications on incoming responses to your survey

With Enalyzer’s categories and notifications, you can tag responses and receive email notifications when incoming responses match your criteria. This…

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With Enalyzer’s categories and notifications, you can tag responses and receive email notifications when incoming responses match your criteria. This way, you can stay on top of incoming responses and react to them immediately. Does this sound useful but abstract? Well, it doesn’t have to be. To help you make better decisions, we’ve compiled 3 useful examples that you can use as inspiration.

Customer satisfaction score (CSAT)

CSAT is a broad term that encompasses various types of methods and survey questions to assess the satisfaction level customers have of your product/service or interaction with your company. Depending on your goals and objectives, your customer satisfaction survey can range from a single question, a set of questions, or a long survey. Nevertheless, the following question, or a similar one, should always be included:

“How would you describe your overall satisfaction with this product?”

Once you’ve done that, depending on your chosen scale, you can categorize your respondents into supporters, neutrals, and critics. You can activate notifications for the supporter and critic categories and be alerted on the incoming responses that match this criteria. In other words, from then on, you’ll get email notifications whenever a customer is satisfied or dissatisfied with your service/product and contact them instantly.

 

 

Expense reimbursement

When employees spend their own hard earned cash on business-related expenses, they have to be reimbursed. Didn’t you know that? Awkward… Anyway, this can include business travels, lunches and/or transport. Many companies have an Excel template that employees have to use every time they need to be reimbursed, however, with Enalyzer you can make this easier for everyone involved. As the HR responsible, set up a reimbursement survey where you ask about the type of expense, employee details and an expense amount. Once you’ve done this, set up a category based on the expense type to keep a tidy overview. Enable email notifications and you’ll know when someone needs to be reimbursed. No more Excel. You’re welcome.

Répondez s’il vous plaît

You are planning an event, for example, your birthday and you’d like to know who is coming and if they’re bringing +1s, so you naturally set up a quick survey to handle the RSVPs. Divide your guests into three categories, those that are attending, those bringing +1s and those who are not attending. Once you’ve done that, you can enable email notifications on all or some of the categories and keep up with your growing guest list!

→ Create a FREE account and start using categories and notifications!

It’s all about first impressions: the importance of email copywriting

Looks don’t matter? Try again. First impressions are crucial at job interviews, first dates, meeting the in-laws and when inviting…

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Looks don’t matter? Try again. First impressions are crucial at job interviews, first dates, meeting the in-laws and when inviting people to answer your survey.

Looks are not the only thing that matters, true, however, all the time you’ve spent crafting your survey invitation and reminder won’t matter if your invitation doesn’t grab people’s attention. Plus, you have crafted a visual identity for your brand that should shine through in everything you produce, including your survey invitations and reminders.

Wait… does that involve some sort of knowledge in HTML?

Nope, at least not with Enalyzer. We decided to make it as simple as possible for you, without compromising on your ability to make your brand shine. You can easily add your brand’s colors, fonts, and logos for a professional and enticing eye-catching design. This goes for survey invitations and reminders.

As with everything, your invitations and reminders are 100% responsive so your respondents can be wowed regardless of the device they are using. Last but not least, instead of creating new designs from scratch every time you send out a survey, you can reuse your messages.

Pro tip

 Include your survey into a workspace and your teammates will have access to its invitation and reminder messages.

→ Create a FREE account and get started today

Schedule your entire survey

With surveys, timing is everything. Poorly scheduled surveys can lead to a low response rate and render your hard work irrelevant…

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With surveys, timing is everything. Poorly scheduled surveys can lead to a low response rate and render your hard work irrelevant so it’s important that you create a timeline for when your survey opens/closes, as well as when to send survey invitations and reminders. Woah – sounds time-consuming, but what if we told you that all of this can be done automatically? With Enalyzer, you can schedule everything and the setup will only take 2 minutes.

Timing is everything

But let’s not get ahead of ourselves, before setting everything up, you need to create a timeline. It’s important that you consider the time when your target group checks their email AND have time to answer your survey. The longer your survey invitation sits in their inbox, the lower the chances are for an answer. Nowadays, thanks to smartphones, people are notified of their incoming emails all the time so you need to think of your respondents’ availability.

Remember to remind

We’ve praised reminders before because they are an effective way of boosting your response rate. Yes, even a well-scheduled survey needs reminders. Reminders are not meant to convince those who don’t want to participate in your survey, but rather to give those people who forgot the chance to participate. Therefore, timing also applies to your reminders.

It wouldn’t make sense to send your reminders the same day of the week as your survey invitations. Humans are creatures of habit so if many of your respondents were too busy to answer on a Wednesday, they will most likely be busy again the following Wednesday. Instead, consider sending your reminder another day of the week.

Pro tip

 We recommend you send two reminders, one halfway through the survey process and one a couple of days before the survey ends.

Make your life easier

Now that you have a schedule for your surveys and reminders, you are finally ready to send out your survey. With Enalyzer, you can easily and quickly schedule…

In other words, once you’ve set all of this up, you just have to create your report, sit back and watch your results come in.

→ Create a FREE account and get started today

Looking back at 2017: new features and updates

We’ve been working non-stop this entire year on new features and updates to make data collection easier and smarter for…

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We’ve been working non-stop this entire year on new features and updates to make data collection easier and smarter for you. To go out with a bang, we’ve brought you a roundup of features we released in 2017 that you may have missed.

End pages

Thanking your respondents for completing your survey is not something that should be overlooked, that’s why we introduced end pages and these bad boys serve several purposes. Not only can you create customized messages to thank your respondents for taking the time to complete your survey but you can also redirect them to any URL, this could be your website, blog or another survey. You know what else? You can add social media icons to end pages and allow respondents to share your survey with their networks.

Zapier integrations

We were (and still are) really excited about this one! We partnered up with Zapier so you can connect your Enalyzer account with 1000+ apps and automize all your work processes.

Whether you just made a sale on Shopify or you’ve added a new contact to your Google Sheets database, Zapier integrations make follow-up surveys easier and faster. While data is being transferred, you can spend your time analyzing your data as it comes in – all with Enalyzer’s real-time updated reports.

Here are some Zap templates to get you quickly started:

Importing background information

Background variables are excellent for digging into data and working with these shouldn’t be complicated. We added a step to the invitation flow, so now you can easily import a .csv file with all the background information you have on your respondents such as department, seniority, and customer ID. If you’ve already added these to your survey, simply map the .csv fields to the existing survey variables and voilá – all your respondent’s data where it needs to be.

File and image upload

Pretty straightforward, with these question types, your respondents can upload files and images to your survey. Create a job application form, where applicants can upload their CVs or create a feedback form that allows people to upload screenshots and better explain their queries. You’ll get the perfect overview of the uploaded files in your reports and raw data files, as well as the possibility to download them straight to whatever device you’re working on.

Workspaces

Teamwork is slowly becoming the lay of the land, which means that your online tools need to follow suit and accommodate complex teamwork scenarios. With workspaces, you can share surveys and reports with your teammates across accounts. Simply create a workspace, invite your team and start sharing your surveys and reports so everyone in the workspace can edit each other’s work.

Organizations

Many of our users told us they needed a way to protect their data from employee turnover and centralize in one place. We listened and create organizations. Create an organization, invite all your employees and any surveys and reports they make will stay in one place. As the administrator of the organization, you will have access to all the content and workspaces created. The best part is that when employees leave, all the content they’ve created will stay in your organization.

Miscellaneous releases

Some releases aren’t large enough to deserve their own section but they are nonetheless worth a mention.

  • Share your survey on social media. With 1 click, you can now share your survey with different networks on Facebook, Google+, LinkedIn, and Twitter. Check it out.
  • Enalyzer is now in German! We’re always looking to expand and make Enalyzer available to as many users as possible. 2017 was the year we added German to our family.
  • Two-factor authentication. It provides an extra layer of security for your Enalyzer account by protecting it with both your password and your phone. Learn more.
  • View individual answers. Click on a respondent in your respondent list and view their answers. Here’s how to do it.
  • Mail your invoices. You can now automatically have your invoices sent to whoever you want, for example, the accounting department. Go go go!

Wait, there’s more…

We’re constantly releasing new features to ensure you have all the tools necessary to make better decisions for your business, employees, and customers. Aligned with this, we’re also looking to improve and update current features and this year was no exception.

Time series and counter charts

Time series allow you to follow the development of a variable throughout time so you can identify trends and effects of decisions. For example, you can follow your customer satisfaction score over time and see what changes affect it, e.g. more support agents lead to quicker response time and thus more satisfied customers – this will be reflected in your time series charts. Sounds great, right? Well, this is all possible now because time series are applicable to all relevant question types so you can track anything you want! We’ve done the same with counter charts, so now you can count anything you want, for example, your detractors, passives, and promoters when measuring your NPS®.

Reminders

Some people, when they first see your survey invitation have all the intention to answer it but are unable to do so right away and then simply forget. Reminders give them a second chance to participate in your survey. This powerful feature is now also available for anonymous surveys!

Did you know?

 Hard works pays off cause we made it into Capterra’s Top 20+ Most Affordable Survey Software. Here’s what Liann Mosier, Product Report Specialist at Capterra had to say:

“We published a report that highlights the top 20 survey software based on affordability. Our affordability score is determined by an algorithm that includes features offered, cost of those features, and actual customer reviews which are compiled from across all Gartner Digital Markets (including GetApp, SoftwareAdvice, and Capterra). Enalyzer offered all 15 features that we identified crucial to survey software which helped them rank in the top 10.”

If you agree with Liann or have something to add, help us spread the word and leave a review.

We’ve got tons of new features planned for 2018 and our Dev team is already busy designing and building them – stay tuned.

Get the Enalyzer app without downloading it

Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com…

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Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.

You might be wondering why you can’t get Enalyzer on the App Store or Google Play, well that’s because it’s not a native app. Enalyzer is a responsive web app that adapts to any and all screen sizes, making it accessible to survey administrators, report readers, and respondents at any time.

Stop and rewind, responsive who?

  • Responsive web apps are websites that feel like applications. They are accessible through a browser and built to change their appearance based on the device being used. In other words, responsive web apps will adapt to any screen size.
  • Native apps are those you find on Google Play or the Apple Store. They are developed specifically for one platform and can take full advantage of all the device features, such as camera and GPS.

Responsive web apps vs native apps are the Britney Spears vs Christina Aguilera of the software development world. Everyone has an opinion and very dedicated fandoms, however, when it comes to choosing one, it boils down to preference and needs. When looking at our product and audience, the answer was clear – responsiveness was the way to go.

Why responsive?

More than half the world’s population uses a smartphone and more than half of the world’s web traffic now comes from mobile phones, which means that if you have a business today you have to have an online presence and that presence has to be responsive.

Many companies have both – think Facebook and Youtube – but since they are developed for a specific platform – think iOS or Android – the UX/UI and functionality from web to app is different and, in some cases, limited. We don’t compromise on functionality, so we chose to develop a 100% responsive web app.

What do you mean by 100% responsive?

That it adapts to every single screen size that interacts with Enalyzer, covering everyone from survey administrators to respondents. As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it.

We’re not advocating for working on weekends… but what if you just want to take a quick look at your customer satisfaction report to prepare for your Monday meeting? Instead of having to be bound to a desktop all weekend, you can go ahead with whatever plans you had and access your reports on your tablet or smartphone. Your charts will adapt to any screen size and still be easy to understand.

Respondents are the key to any survey. Their time is valuable and therefore it is vital that answering a survey doesn’t seem like a task or a struggle. Enalyzer’s responsive design will automatically adjust to the respondents’ device which increases response rates and rubs off on your brand.

→ Get Enalyzer on your home screen!

Get smarter and make better decisions together

Nowadays, it’s impossible to not be part of a team. According to Deloitte, 90% of companies are redesigning their organizations…

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Nowadays, it’s impossible to not be part of a team. According to Deloitte, 90% of companies are redesigning their organizations to be more team-centered, and honestly, why wouldn’t you want to be part of a team? Teamwork combines different skills, approaches, and ways of thinking. With the organization and workspace features, Enalyzer is a great platform for teamwork to flourish – but more on those later.

Goodbye hierarchies and hello networks

We are familiar with conventional hierarchies – you belong to a team that is overlooked by a manager, and everyone is assigned different goals and tasks that are based on goals set by top management. With the changing nature of societies, this structure is slowly disappearing from businesses worldwide. Today, high-performing companies set up teams and assign them a task, once accomplished the team members move on to new projects and possibly new teams. In other words, companies are now a network of teams that encourage a company culture of information sharing and transparency.

   
This is all great and good; however, while a network of teams increases flexibility and innovation, it also increases the need for better coordination and communication. To reap the benefits of team-centric work, you need to make sure the tools your employees have available cater to highly flexible work structures, while at the same time keeping your company’s data safe. Enalyzer’s Organizations and Workspaces were developed with all of this in mind.

Easier and better collaboration

We wanted to create a space that was flexible and could accommodate a multitude of scenarios, while at the same time not infringing on ownership → at the end of the day you own your stuff. We came up with workspaces, a place where you can collaborate with your team on surveys and reports.

Are you part of several teams? No problem, with one account, you can be a member of several workspaces. As a workspace administrator, you can invite your entire team and start collaborating. Since teams change all the time, members can easily leave or be removed whenever it is no longer relevant for them to be part of the workspace.

 

To work together, workspace members simply have to include their surveys and reports and get cracking. Your graphic designer doesn’t have to wait until you’re done setting up the questions to personalize your survey’s look. Instead, you can get your work done at the same time. Workspace members can edit anything about your surveys and reports, however, all the items you own can only be deleted by you and you can exclude them from the workspace at any time. So far, so good, right?

Everything under one online roof

Workspaces are great but they don’t solve everything. Picture this, a team member leaves the company and she forgets to hand over all the important material, one of those things being certain employee surveys and reports your team is working on. What does that normally mean? Well, you need to ask IT to give you access to her email inbox, do a password reset, and transfer everything from her account to a new one. Jesus, just writing this example is exhausting.

Today, companies are set up by various types of employees, such as students, freelancers, part-time and full-time employees. Which calls for a flexible set up that can make transferal of data easy, while at the same time keeping everything secure. So, we thought what if the company is the owner of the surveys and reports and employees can simply administrate? Organizations were born.

With an organization, you can ensure that all data and content related to your company is in one place and not distributed throughout individual employee accounts. Everything created within the organization will always stay there and can never be transferred out, since leaving an organization means leaving all the work you’ve created behind. In short: organizations keep your company’s data in one place and protects it from employee turnover. Since we do everything with style, the organization’s design can be customized to fit your brand with a profile picture, watermark and colors.

Want to hear more good news? You can create workspaces within organizations and drastically increase your employees’ productivity. Together, they’ll be able to make better decisions and work faster on setting up surveys and reports, without having to spend time in long meetings and being afraid of creating duplicate work. With organizations and workspaces, you can have HR and Sales teams work under one online roof.

→ Create a FREE account and get started today